At a Glance
- Tasks: Inspire and entertain guests while creating unforgettable experiences at LEGOLAND Discovery Centre.
- Company: Join the vibrant team at LEGOLAND in Birmingham, where creativity meets fun.
- Benefits: Enjoy a competitive pay of £12.81/hr and a dynamic, inclusive workplace.
- Other info: Flexible hours with opportunities to grow your career in a playful environment.
- Why this job: Be the face of fun and make magical memories for visitors of all ages.
- Qualifications: Customer service experience and a friendly, can-do attitude are essential.
The predicted salary is between 26500 - 26500 £ per year.
Just imagine inspiring the builders of tomorrow. Are you on the hunt for a seasonal role that's not just a job, but a whole adventure in the heart of Birmingham city? Get ready to bring the fun to life as we seek dynamic seasonal Guest Experience Hosts to become the heartbeat of LEGOLAND Discovery Centre Birmingham! As the face of our attraction, you'll be the go-to person for our visitors, offering a warm welcome, fielding questions and turning every interaction into a chance to create lasting memories. You’ll play a pivotal role in educating and entertaining our guests of all ages, engaging guests at our interactive LEGO areas. You will also work with school groups but most of all provide outstanding customer service to all our guests. This is a seasonal contract, offering a minimum of 5 hours per week. Our attraction is open daily, so flexibility is needed as shifts will include weekends and bank holidays.
This is what we do every day. Our 31,000+ awesome colleagues create and play together to spark the imaginations of children and LEGO® fans of all ages, all around the world. Just imagine being part of this – playing with ideas, creating magical experiences, and learning while growing and building your dream career.
Qualifications & Experience
- Plenty of experience working in a customer facing environment
- Friendly and hardworking with a "can do" attitude
- A fun, dynamic, and friendly personality
- Excellent communication, listening, and motivational skills
- Flexibility on days and hours, especially around weekends
Benefits
Workplace - Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children’s Rights. Just imagine building your dream career. Then make it real. Join the LEGO® team today.
Merlin Entertainments are facilitating the LEGO Group’s recruitment process for this role as part of a transitional service agreement with the LEGO Group. Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.
Pay Range
GBP £12.81/Hr.
Guest Experience Host employer: Gateway
Join the vibrant team at LEGOLAND Discovery Centre Birmingham, where every day is an adventure filled with creativity and fun! As a Guest Experience Host, you'll not only engage with visitors of all ages but also be part of a diverse and inclusive culture that values your contributions and encourages personal growth. With flexible hours, competitive pay, and a commitment to children's rights, this seasonal role offers a unique opportunity to build lasting memories while developing your career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Host
✨Tip Number 1
Get to know the company! Before your interview, dive into LEGOLAND Discovery Centre Birmingham's vibe. Understand their mission and values, and think about how your personality fits in. This will help you connect with the team and show them you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. Focus on showcasing your customer service skills and that friendly, dynamic personality they’re after. The more comfortable you are, the better you'll shine!
✨Tip Number 3
Be ready to share your stories! Think of specific examples from your past experiences where you’ve gone above and beyond for customers. This will help you demonstrate that 'can do' attitude and show how you can create magical experiences for guests.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen and ready to jump into this adventure. Don’t wait too long – they’re reviewing applications as they come in!
We think you need these skills to ace Guest Experience Host
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your fun and dynamic personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your words. Remember, we’re looking for someone who can bring the fun to life!
Tailor Your Application:Make sure to tailor your application to the Guest Experience Host role. Highlight any customer service experience you have and how it relates to creating memorable experiences for guests. We love seeing how your past roles can translate into this exciting opportunity!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out. We want to get to know you quickly!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing team. We can’t wait to hear from you!
How to prepare for a job interview at Gateway
✨Show Your Personality
As a Guest Experience Host, your personality is key! Be sure to let your fun and dynamic side shine through during the interview. Share stories that highlight your friendly nature and how you’ve created memorable experiences for customers in the past.
✨Know the Company
Familiarise yourself with LEGOLAND Discovery Centre Birmingham and its values. Understand their commitment to children’s rights and how they create magical experiences. This knowledge will help you connect your answers to what they stand for, showing you’re genuinely interested in being part of their team.
✨Demonstrate Flexibility
Since the role requires flexibility with shifts, be prepared to discuss your availability openly. Highlight any previous experience where you adapted to changing schedules or worked during weekends and holidays, showcasing your 'can do' attitude.
✨Engage with Scenarios
Expect situational questions about customer service. Prepare by thinking of examples where you’ve successfully handled difficult situations or engaged with guests of all ages. This will demonstrate your excellent communication and motivational skills, which are crucial for this role.
