At a Glance
- Tasks: Engage with guests, assist with operations, and maintain high presentation standards.
- Company: Join the Cornish Seal Sanctuary, a fun and vibrant workplace.
- Benefits: Enjoy discounts on LEGO, food, and free tickets to attractions worldwide.
- Other info: Flexible hours with opportunities for growth in a dynamic environment.
- Why this job: Be part of a team that creates memorable experiences for visitors.
- Qualifications: Customer service experience and a full UK driving licence required.
The predicted salary is between 22500 - 22500 £ per year.
Location: The Cornish Seal Sanctuary, Gweek, Cornwall, TR12 6UG
Hours: 2 days per week - Thursday & Friday
Contract Type: Fixed Term Contract
This is a varied, hands-on role supporting our operations teams across the site. Responsibilities include:
- Welcoming and engaging with guests
- Assisting with parking and general enquiries
- Helping to maintain high presentation standards alongside the housekeeping team
- Driving an on-site vehicle to support guests
- Covering team breaks
- Providing ad hoc support with cleaning or basic maintenance tasks as needed
Must have Full UK driving licence.
Qualifications & Experience
- Previous experience in a customer-facing role desirable
- Strong communication and interpersonal skills, with the ability to engage confidently and warmly with a wide range of guests
- A proactive, flexible approach with a willingness to support across different departments and tasks
- Experience working in a fast-paced environment, with the ability to remain calm and organised during busy periods
- A team player with a positive attitude and a commitment to delivering excellent service standards
- Awareness of health & safety and cleanliness standards within a public-facing environment
- Full, clean driving licence
Benefits
- 40% online LEGO discount
- 25% discount on food and retail in our attractions
- Merlin Magic Pass - giving you free tickets to all Merlin Entertainment attractions worldwide for you, your family, and friends every year
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range
From GBP £10.85/Hr.
Guest Experience and Operations Support Host employer: Gateway
At The Cornish Seal Sanctuary, we pride ourselves on fostering a vibrant and inclusive work culture where every team member plays a vital role in creating memorable experiences for our guests. Located in the picturesque Gweek, Cornwall, we offer unique benefits such as a generous discount on LEGO products, food, and retail, along with the Merlin Magic Pass for free access to attractions worldwide. Join us for meaningful employment that not only supports your professional growth but also allows you to contribute to the conservation of marine life in a supportive and engaging environment.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience and Operations Support Host
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Cornish Seal Sanctuary and its values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your people skills! Since this role is all about guest experience, think of some scenarios where you can demonstrate your communication and interpersonal skills. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Be ready to showcase your flexibility! During the interview, highlight times when you've successfully juggled multiple tasks or adapted to changing situations. This will show that you're the proactive team player they’re looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and keen to join the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Guest Experience and Operations Support Host
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see how you engage with guests and your proactive approach. Don't be afraid to share a little about yourself and why you're excited about this role.
Tailor Your Experience:Make sure to highlight any previous customer-facing roles you've had. We love seeing how your past experiences can contribute to our team, so connect the dots between what you've done and what we need!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Gateway
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Guest Experience and Operations Support Host. Familiarise yourself with the tasks mentioned in the job description, like engaging with guests and assisting with parking. This will help you demonstrate your enthusiasm and suitability for the role.
✨Show Off Your People Skills
Since this role is all about guest interaction, be prepared to showcase your communication and interpersonal skills. Think of examples from your past experiences where you've successfully engaged with customers or resolved issues. A warm and confident approach can really set you apart!
✨Stay Calm Under Pressure
Working in a fast-paced environment means things can get hectic. During the interview, share instances where you've remained calm and organised during busy times. This will show that you can handle the demands of the role while maintaining high service standards.
✨Be Ready to Drive
Since you'll need a full UK driving licence for this position, be prepared to discuss your driving experience. If you have any relevant anecdotes about driving in a customer service context, share those! It’ll highlight your readiness to take on the responsibilities of the role.
