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For Companies At a Glance
- Tasks: Help customers by booking property valuation appointments and answering their queries.
- Company: Join a supportive team at Fintel plc, committed to diversity and inclusion.
- Benefits: Flexible working with remote options and a friendly office environment.
- Why this job: Make a difference by assisting people in their home-buying journey.
- Qualifications: Clear communicator with GCSEs in English and Maths.
- Other info: Full-time role with great career development opportunities.
The predicted salary is between 25000 - 30000 £ per year.
Are you organised, confident on the phone, and enjoy helping people?
Role Overview
When someone applies for a mortgage, their home often needs a valuation. That’s where we come in. Our job is to contact the customer or tenant and book the appointment with one of our surveyors. You'll be communicating via phone and email with a variety of stakeholders including the house occupier, banks, other lenders and mortgage brokers.
What you'll do:
- Call and email customers to arrange their property valuation appointments
- Book those appointments into our system quickly and accurately
- Plan surveyors’ diaries to make the most of their time and travel
- Help customers with any questions in a friendly and professional way
- Work closely with colleagues and surveyors to keep everything running smoothly
What you'll need to succeed:
Essential requirements:- Clear and confident communicator
- Proficient using MS Office including Outlook, Teams and Word
- Educated to Grade C / 4 or above at GCSE level (or equivalent) in English and Maths
Your Approach:
- Well organised
- A team player – always happy to support others
- Friendly, patient and professional
Important to know:
This is a full-time, permanent position working Monday to Friday. Your working days in the office are Tuesdays, Wednesdays and Thursdays while you can work from home on Mondays and Fridays. Our working hours are 8.30am to 5pm with an hour for lunch.
Right to Work: Applicants must already hold a legal right to work in the UK without time restrictions and without the need for future sponsorship. We are unable to provide Skilled Worker visa sponsorship.
Equality, Diversity & Inclusion:
Fintel plc and all the businesses within it adopt a zero‑tolerance approach to discrimination on any of the protected grounds in the Equality Act 2010. We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse workforce because, in our view, diversity enables better business outcomes. We also believe that a more inclusive workplace, where people of different backgrounds work together, ensures better outcomes for all staff. From application to interview, we place inclusion at the heart of all we do.
Customer Service Administrator employer: Gateway Surveyors
Contact Detail:
Gateway Surveyors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Get to know the company before your interview. Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of communication over the phone, try role-playing with a friend or family member. This will help you feel more confident and prepared for those customer calls.
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples from your past experiences where you successfully managed multiple tasks or appointments. This will demonstrate that you can handle the demands of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining our team.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for helping people and your organisational skills.
Tailor Your Application: Make sure to customise your application to highlight how your skills match the job description. Mention your experience with MS Office and any relevant customer service roles to show us you’re the perfect fit!
Keep It Clear and Concise: We appreciate clarity, so keep your application straightforward. Use bullet points where possible and make sure your contact details are easy to find. This helps us get to know you quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Gateway Surveyors
✨Know the Role Inside Out
Before your interview, make sure you understand the Customer Service Administrator role thoroughly. Familiarise yourself with the responsibilities, such as booking appointments and communicating with various stakeholders. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since this role involves a lot of phone and email communication, practice how you articulate your thoughts clearly and professionally. You could even role-play with a friend or family member to simulate the interview environment. This will help you feel more at ease when discussing your experience and answering questions.
✨Showcase Your Organisational Skills
Being well-organised is key for this position. Prepare examples from your past experiences where you successfully managed multiple tasks or coordinated schedules. Highlighting these skills during the interview will demonstrate that you can handle the demands of the job effectively.
✨Emphasise Teamwork and Support
As a Customer Service Administrator, you'll be working closely with colleagues and surveyors. Be ready to discuss how you've collaborated with others in previous roles. Share specific instances where you supported your team, as this will show that you're a team player who values collaboration.