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For Companies At a Glance
- Tasks: Own live support cases and troubleshoot across the tech stack.
- Company: Join a leading telecoms tech business with a focus on high-availability services.
- Benefits: Competitive salary, private medical, life assurance, and hybrid working options.
- Why this job: Level up your skills and take charge in a dynamic production environment.
- Qualifications: Experience with Windows Server, Linux, and application support.
- Other info: Great opportunity for career growth and to work with cutting-edge technology.
The predicted salary is between 34000 - 51000 £ per year.
If you’re leaving a role, it should be to level up. As an Application Support Engineer, this is a move for someone who wants skills that compound. You’ll build proper production change discipline, be trusted to improve how support is done, and be backed to take the lead and challenge weak processes. You’ll come out of it with stronger judgement, more confidence, and more responsibility.
You’ll join a telecoms tech business running a live, high-availability mobile services platform. This is an environment where uptime and change discipline matter. You’ll learn a largely bespoke platform end to end, work peer-to-peer with customer engineers, and partner with Development and Infrastructure to deliver fixes, upgrades, and deployments.
What You’ll Be Doing:
- Own live support cases end to end (triage, fix, handover) in a production environment
- Support Windows Server and Linux services in production (logs, services, config checks, safe restarts)
- Support IIS-hosted applications (app pools, bindings, certificates, logs)
- Run patching and maintenance properly (sequencing, validation, rollback thinking, minimal downtime)
- Troubleshoot across the stack (application vs server vs connectivity dependencies)
- Investigate connectivity symptoms (DNS, ports, access, VPN/certificates, reachability) and escalate with clear evidence
- Work with Development and Infrastructure on releases and changes, including deployment support and verification
- Communicate clearly and calmly with customer engineers in a B2B environment
Working pattern & hours: Onsite preferred (hybrid options).
Application Support Engineer in Milton Keynes employer: Gateway Retreat Pty Ltd
Contact Detail:
Gateway Retreat Pty Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer in Milton Keynes
✨Tip Number 1
Network like a pro! Connect with folks in the telecoms tech space on LinkedIn, especially those who work at companies you're interested in. A friendly message can go a long way in getting your foot in the door.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss specific examples of how you've tackled challenges in production environments. This will demonstrate your problem-solving abilities and confidence.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! We want to see your application and give you the best chance to shine. Plus, it shows you're genuinely interested in joining our team.
✨Tip Number 4
Prepare for technical interviews by brushing up on your knowledge of Windows Server, Linux services, and troubleshooting techniques. Being able to talk through your thought process will impress interviewers and show you're ready for the role.
We think you need these skills to ace Application Support Engineer in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Application Support Engineer role. Highlight relevant experience with Windows Server, Linux services, and any troubleshooting you've done. We want to see how your skills match what we're looking for!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in a production environment. We love candidates who can demonstrate strong judgement and a proactive approach to problem-solving.
Be Clear and Concise: When writing your cover letter or application, keep it clear and to the point. We appreciate straightforward communication, especially since you'll be working closely with customer engineers in a B2B setting.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can't wait to see what you bring to the table!
How to prepare for a job interview at Gateway Retreat Pty Ltd
✨Know Your Tech Inside Out
Make sure you’re well-versed in both Windows Server and Linux services. Brush up on your knowledge of IIS-hosted applications, including app pools and bindings. Being able to discuss these topics confidently will show that you’re ready to tackle the technical challenges of the role.
✨Demonstrate Problem-Solving Skills
Prepare to share examples of how you've triaged and resolved live support cases in the past. Think about specific instances where you had to troubleshoot across different layers of a stack. This will highlight your ability to think critically and act decisively under pressure.
✨Communicate Clearly
Since this role involves working closely with customer engineers, practice articulating your thoughts clearly and calmly. You might want to role-play common scenarios where you need to explain technical issues to non-technical stakeholders. Good communication can set you apart from other candidates.
✨Show Your Willingness to Learn
Express your enthusiasm for learning the bespoke platform and improving processes. Share any relevant experiences where you’ve taken the initiative to learn new skills or improve existing ones. This will demonstrate that you’re not just looking for a job, but are genuinely interested in growing within the company.
