At a Glance
- Tasks: Provide top-notch customer service and resolve inquiries with a smile.
- Company: Gateway Housing, dedicated to enhancing resident experiences.
- Benefits: 28 days annual leave, subsidised health membership, and generous pension contributions.
- Why this job: Join a team that values your input and helps you grow.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
Gateway Housing is seeking a Customer Resolution Advisor to provide high-performing, customer-focused service. The role involves addressing customer inquiries, maintaining records, and contributing to a knowledge base.
Ideal candidates will possess strong communication and problem-solving skills alongside experience in customer service.
The position offers numerous benefits including:
- 28 days annual leave
- subsidised health membership
- an employer pension contribution of up to 10%
Closing date for applications is 24th May 2026.
Resident Experience & Resolution Advisor employer: Gateway Housing
Gateway Housing is an exceptional employer that prioritises employee well-being and professional growth. With a supportive work culture, generous benefits such as 28 days of annual leave, subsidised health membership, and a substantial pension contribution, we foster an environment where our team can thrive while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Experience & Resolution Advisor
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Gateway Housing on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. We want to show off our problem-solving skills, so think of examples where we’ve turned a negative experience into a positive one.
✨Tip Number 3
Don’t forget to research Gateway Housing! Knowing their values and recent projects can help us tailor our answers and demonstrate that we’re genuinely interested in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily.
We think you need these skills to ace Resident Experience & Resolution Advisor
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've tackled inquiries and resolved issues in the past, so share specific examples that showcase your problem-solving skills.
Keep It Clear and Concise:When writing your application, clarity is key! We appreciate straightforward language that gets to the point. Avoid jargon and make sure your communication style reflects the high-performing service we value.
Tailor Your Application:Don’t just send a generic application! We love it when candidates tailor their applications to the role. Mention how your skills align with the responsibilities of a Customer Resolution Advisor and why you’re excited about joining Gateway Housing.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Gateway Housing
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you've handled difficult situations in the past and what strategies you used to resolve them. This will show that you understand the core of the role.
✨Showcase Your Communication Skills
Since strong communication is key for this position, practice articulating your thoughts clearly. Consider doing mock interviews with a friend or family member to refine your responses and ensure you come across as confident and approachable.
✨Familiarise Yourself with Gateway Housing
Do some research on Gateway Housing and their values. Understanding their mission and how they serve their customers will help you tailor your answers and demonstrate your genuine interest in the company during the interview.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of the interview. This shows your enthusiasm for the role and gives you a chance to learn more about the team and the company culture, which is just as important for you as it is for them.
