Gateway Housing Association in London is seeking an experienced Resident Services Team Leader to oversee a frontline team delivering compliant tenancy management and resident services across our estates. You will drive service improvements, ensure home safety and Awaab's Law compliance, and engage proactively with residents to build thriving, safe communities in line with Gateway's objectives.
You'll be responsible for staff development, handling Stage 1 complaints with empathy, meeting KPIs,
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Resident Services Team Lead: Safe Homes & Communities employer: Gateway Housing Association
Gateway Housing is an exceptional employer, offering a supportive and dynamic work environment in the heart of London's East End. With a strong commitment to employee growth, evidenced by our Investors in People - GOLD accreditation, we provide extensive benefits including generous annual leave, health and wellbeing support, and a robust pension scheme. Join us in making a meaningful impact on the community while enjoying a culture that values passion, accountability, connection, and excellence.
Contact Details:
Gateway Housing Association Recruitment Team
