We are seeking an experienced Property Intervention Officer to coordinate all aspects of managing disrepair cases including responses to letters, appointing legal services, scheduling surveyor attendances/managing their diaries and commissioning of works. In this pivotal role, you will lead and coordinate GHA’s Alternative Dispute Resolution function, providing a clear and constructive pathway for resolving resident concerns before escalation. You will be organised, detail focused, able to work independently, using sound judgement to progress cases, resolve issues and know when to escape in a busy repairs and maintenance service.
Your accountabilities will include but not be limited to:
- Coordinating repairs with surveyors, 3rd party consultants and delivery partners on investigation, remediation and response to cases (disrepair and Awaab’s Law)
- Maintaining robust records of visits and inspection findings on GHA operating systems providing review and recommendations for senior management on areas that need further improvements or actions
- Effective management of disrepair and Awaab’s law budgets, minimising avoidable costs, and increase value for money in the management of the function.
- Coordinate GHA’s response to Awaab’s Law, ensuring that residents receive clear, timely updates and are kept informed throughout the process.
- Support the Asset Team with the management and lessons learnt from stage 2 complaints and complex cases
Experience and Skills
- Experience/Knowledge of managing complex legal or disrepair casework including preparing and updating case files for internal and external use
- Excellent knowledge of relevant legislation, including Awaab’s Law, building regulation, standards and health and safety at work requirements.
- Strong Stakeholder management and communication skills
- Analytical and logical skills with excellent problem solving
- Ability to manage conflict and handle challenging situations
Please refer to the attached job profile for more details
Our benefits package includes:
- Annual Leave: starting at 28 days, plus Bank Holidays
- Subsidised Health and Fitness Membership
- Simply Health – help towards the costs of dentist, optician, and private medical appointments
- Employee Assistance Programme – including free legal, financial and counselling advice
- Buy and sell annual leave
- Pension – up to 10% employer contribution.
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Property Intervention Officer employer: Gateway Housing Association
Gateway Housing is an exceptional employer, offering a supportive and dynamic work environment in the heart of London's East End. With a strong commitment to employee growth, evidenced by our Investors in People - GOLD accreditation, we provide extensive benefits including generous annual leave, health and wellbeing support, and a robust pension scheme. Join us in making a meaningful impact on the community while enjoying a culture that values passion, accountability, connection, and excellence.
Contact Details:
Gateway Housing Association Recruitment Team
