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- Tasks: Perform diverse maintenance tasks like plumbing, carpentry, and tiling in social housing.
- Company: Join Gateway Housing, a community-focused housing association in London’s East End.
- Benefits: Enjoy 28 days annual leave, competitive pay, and a supportive work environment.
- Why this job: Make a real difference in people's lives by ensuring safe and quality homes.
- Qualifications: Experience in multiple trades and strong customer service skills required.
- Other info: Be part of a team dedicated to tackling the housing crisis with passion and excellence.
The predicted salary is between 36000 - 60000 £ per year.
Gateway Housing has been supporting communities to thrive since 1926. We are an ambitious London-based housing association with over 3,000 homes in the heart of London’s East End. We provide social rented homes, shared ownership, and sheltered housing. We develop new homes too and are part way through an exciting programme to deliver another 250 homes by 2025. We also run our own in-house maintenance service, Gateway Homeworks.
Our vision is that people will want to live in a Gateway home and people will want to work at Gateway. Our values are P.A.C.E.: Passionate, Accountable, Connected, Excellence. As a community housing association based in the East End for nearly 100 years, we’re proud of the work we do to address the housing crisis through building and managing great homes.
We are looking for an experienced Multi-trade Operative to provide high-quality, multi-disciplinary trade skills in the maintenance, repair, and refurbishment of social housing properties. This role involves carrying out a variety of tasks including plumbing, carpentry, plastering, tiling, and general maintenance to ensure that properties meet safety and quality standards. The post holder will be expected to work efficiently and professionally in a customer-facing role, delivering excellent service to tenants whilst ensuring compliance with all relevant regulations, health and safety guidelines, and company policies.
Your duties will include but not be limited to:
- Carry out a wide range of maintenance and repair work across multiple trades (e.g., plumbing, electrical, carpentry, plastering, tiling) in social housing properties to ensure that all work is completed to a high standard and within specified timeframes.
- Provide a high level of customer service by engaging professionally with tenants, addressing their concerns, and ensuring minimal disruption during maintenance works.
- Communicate effectively regarding the progress of work, timelines, and any necessary follow-up actions.
- Ensure that all repairs meet the required standards and specifications, and that materials are used efficiently.
- Complete all tasks to the highest quality, minimizing the need for rework and ensuring compliance with safety and regulatory standards.
- Plan and organise your work in an economical and effective manner, making the best use of your available time, transport and materials in accordance with specified company priority response times.
- Work collaboratively with other team members, contractors, and management to ensure that work is completed on time, to a high standard, and in accordance with agreed-upon service levels.
- Be aware of responsibilities under the Health and Safety at Work Act and ensure safe working systems and procedures are adopted at all times including the wearing of appropriate personal protective equipment.
Key skills:
- Proven experience in working across multiple trades (e.g., plumbing, electrical, carpentry, plastering, tiling) in a maintenance or repair capacity.
- Strong analytical and troubleshooting skills.
- Good time management and organisational skills.
- Excellent communication and interpersonal skills.
- Attention to detail.
- Knowledge of procedures for responding to emergency maintenance issues.
- Sound knowledge of building systems, regulations, and standards.
- Good awareness of health and safety at work including risk assessment, the need to follow safe working procedures and willing and able to wear and/or use appropriate personal protective equipment.
Our benefits package includes Annual Leave: starting at 28 days, plus
Multi Trader in London employer: Gateway Housing Association
Contact Detail:
Gateway Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi Trader in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Gateway Housing. Understand their values and mission. This will help you connect your skills to what they’re all about, showing them you’re not just another candidate.
✨Tip Number 2
Practice makes perfect! Brush up on your trade skills and be ready to showcase them. You might get asked to demonstrate your abilities or discuss past projects, so have some examples ready that highlight your multi-trade experience.
✨Tip Number 3
Show off your customer service skills! Since this role involves working directly with tenants, be prepared to talk about how you handle customer interactions. Share stories where you’ve gone above and beyond to ensure satisfaction.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Gateway team. Don’t miss out on the chance to join a company that values excellence!
We think you need these skills to ace Multi Trader in London
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your multi-trade skills in your application. We want to see your experience in plumbing, carpentry, and all the other trades you excel in. Don’t hold back – this is your chance to shine!
Customer Service Matters: Since this role involves working directly with tenants, it’s crucial to demonstrate your customer service skills. Share examples of how you've effectively communicated and resolved issues in previous roles. We love a good story!
Be Detail-Oriented: Attention to detail is key in maintenance work. When writing your application, mention specific instances where your keen eye for detail made a difference. This shows us you take pride in your work and care about quality.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our values there!
How to prepare for a job interview at Gateway Housing Association
✨Know Your Trades
Make sure you brush up on your skills across plumbing, carpentry, plastering, and tiling. Be ready to discuss specific projects you've worked on and the challenges you faced. This will show that you not only have the experience but also the problem-solving skills needed for the role.
✨Customer Service Matters
Since this role involves interacting with tenants, think of examples where you've provided excellent customer service. Prepare to share how you handled difficult situations or complaints, as this will demonstrate your ability to maintain professionalism in a customer-facing role.
✨Safety First
Familiarise yourself with health and safety regulations relevant to the trades you'll be working in. Be prepared to discuss how you ensure compliance with safety standards in your work. This shows that you take safety seriously and are aware of your responsibilities under the Health and Safety at Work Act.
✨Team Player Vibes
Gateway Housing values collaboration, so think about times when you've worked effectively with others. Be ready to talk about how you communicate with team members and contractors to ensure projects are completed on time and to a high standard. This will highlight your ability to work well within a team.
