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For Companies At a Glance
- Tasks: Help customers with their housing inquiries and ensure a smooth resolution process.
- Company: A leading London-based housing association dedicated to customer satisfaction.
- Benefits: Enjoy 28 days annual leave and subsidised health membership.
- Why this job: Make a real difference in people's lives while enhancing your customer service skills.
- Qualifications: Strong communication skills and previous customer service experience are essential.
- Other info: Join a supportive team in a rewarding and dynamic work environment.
The predicted salary is between 28800 - 43200 £ per year.
A London-based housing association is seeking a Customer Resolution Advisor to provide high-performing, customer-focused service. You will resolve customer inquiries, maintain records, and contribute to a knowledge base.
Desired qualifications include:
- Strong communication skills
- Prior customer service experience
Attractive benefits such as 28 days annual leave and subsidised health membership are offered. The role is essential to ensure a positive customer experience in a challenging environment.
Housing Customer Resolution Specialist employer: Gateway Housing Association
Contact Detail:
Gateway Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Customer Resolution Specialist
✨Tip Number 1
Get to know the company! Research the housing association's values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in contributing to their customer-focused service.
✨Tip Number 2
Practice your communication skills! Since strong communication is key for this role, try role-playing common customer scenarios with a friend. This will help you feel more confident and prepared when handling inquiries.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work there, giving you an edge over other candidates.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application. Plus, it shows that you're proactive and keen to join our team, which is always a bonus in the eyes of hiring managers.
We think you need these skills to ace Housing Customer Resolution Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your customer service experience. We want to see how your skills align with the role of a Housing Customer Resolution Specialist, so don’t hold back on showcasing your strengths!
Show Off Your Communication Skills: Since strong communication is key for this role, use clear and concise language in your application. We love seeing candidates who can express themselves well, so let your personality shine through while keeping it professional.
Highlight Problem-Solving Abilities: As a Customer Resolution Advisor, you’ll need to tackle inquiries head-on. Share examples from your past experiences where you successfully resolved issues or improved customer satisfaction. We’re all about finding solutions!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Gateway Housing Association
✨Know Your Stuff
Before the interview, make sure you understand the role of a Housing Customer Resolution Specialist. Familiarise yourself with common customer inquiries in housing associations and think about how you would handle them. This will show your potential employer that you're proactive and ready to tackle challenges head-on.
✨Show Off Your Communication Skills
Since strong communication skills are a must for this role, practice articulating your thoughts clearly and confidently. You might want to prepare examples from your past experiences where you successfully resolved customer issues. This will help demonstrate your ability to connect with customers effectively.
✨Be Ready for Scenario Questions
Expect scenario-based questions during the interview. Think about situations where you've had to resolve conflicts or difficult customer interactions. Prepare a few STAR (Situation, Task, Action, Result) responses to showcase your problem-solving skills and how you maintain a positive customer experience.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for record-keeping, or how they measure customer satisfaction. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
