At a Glance
- Tasks: Coordinate support services for older residents and ensure smooth operation of housing schemes.
- Company: Gateway Housing, a community-focused housing association in London’s East End.
- Benefits: 28 days annual leave, health membership, employee assistance programme, and pension contributions.
- Other info: Join a dynamic team dedicated to enhancing community living and wellbeing.
- Why this job: Make a real difference in the lives of older residents while working in a supportive environment.
- Qualifications: Strong communication skills, empathy, and experience in coordinating care for older adults.
The predicted salary is between 29021 - 35471 £ per year.
Gateway Housing has been supporting communities to thrive since 1926. We are an ambitious London based housing association with over 3,000 homes in the heart of London’s East End. We provide social rented homes, shared ownership, and sheltered housing. We develop new homes too and are part way through an exciting programme to deliver another 250 homes by 2025. We also run our own in-house maintenance service, Gateway Homeworks. Our vision is that people will want to live in a Gateway home and people will want to work at Gateway.
You will be joining the organisation at an exciting time and be a key member of a dynamic team that wants to deliver great landlord services and strengthen our links to the local community.
Our values
Our values add up to P.A.C.E. Passionate, Accountable, Connected, Excellence. As a community housing association based in the East End for nearly 100 years, we’re proud of the work we do to address the housing crisis through building and managing great homes.
We are looking for a Scheme Coordinator (6 months FTC) to deliver enhanced care needs for our older residents through the effective coordination of all resident support services and ensuring the smooth operation of their assigned housing scheme. Working closely with residents, their families, care providers, and external agencies, the post holder creates a safe, supportive, and engaging living environment to enable the independence and wellbeing of our older residents.
Your accountabilities will include but not limited to:
- Resident support e.g. residents needs assessment, viewings and tenancy sign up
- Assistance in claiming housing benefits, other welfare benefits, budgeting and debt management support services
- Multi agency Care Coordination across external care providers
- Ensuring Safeguarding of residents and adherence to GHA policy and procedures
- Ensuring Health and Safety protocols to ensure the wellbeing and security of residents
- Social Engagement of residents through scheme based decisions that reflect resident involvement and resident voice
- Accurate documentation and ensuring compliance with data protection protocols
Key Skills, Knowledge and Experience:
- Strong interpersonal and communication skills
- Empathy and compassion when working with older people and individuals with diverse care needs
- Problem-solving skills and the ability to make sound decisions in complex situations
- Knowledge of health and social care services for older adults, including relevant legislation and regulatory requirements
- Understanding of safeguarding principles and the ability to promote a safe and respectful environment for residents
- Proven experience in coordinating and supporting older people’s housing schemes or residential care settings, with an emphasis on enhanced support needs
If you have the confidence and enthusiasm to work in a challenging but supportive working environment, we would like to hear from you.
Our benefits package includes:
- Annual Leave: starting at 28 days, plus Bank Holidays
- Subsidised Health and Wellbeing Membership
- Simply Health – help towards the costs of dentist, optician, and private medical appointments
- Employee Assistance Programme – including free legal, financial and counselling advice
- Pension – up to 10% employer contribution
Please note only shortlisted candidates will be contacted. Please note that on some occasions where we have received sufficient applications, we will close the vacancy earlier than the closing date advertised. GATEWAY is an equal opportunities employer and welcomes applications from all sections of the community.
Closing date: 22nd November 2026
Shortlist date: 23rd November 2026
Interview date: TBC
Scheme Coordinator in City of London employer: Gateway Housing Association
Gateway Housing is an exceptional employer, offering a supportive and dynamic work environment in the heart of London's East End. With a strong commitment to employee growth, evidenced by our Investors in People - GOLD accreditation, we provide extensive benefits including generous annual leave, health and wellbeing support, and a robust pension scheme. Join us in making a meaningful impact on the community while enjoying a culture that values passion, accountability, connection, and excellence.
Contact Details:
Gateway Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Scheme Coordinator in City of London
✨Get Involved in Local Community Projects
One of the best ways to land a temporary role in social work is to dive headfirst into local community projects. Volunteer your time or skills at local charities or community centres to not only gain experience but also to connect with professionals in the field. They might just have some insider knowledge on temporary positions that pop up!
✨Engage with Social Work Networks
Join online forums and social media groups specifically for social workers. Platforms like Facebook or LinkedIn have dedicated groups where professionals share temporary job opportunities. Being an active member can help you stay in the loop and even get recommendations from those already in the field.
✨Attend Workshops and Seminars
Keep an eye out for workshops, seminars, or conferences related to social work in your area. These events aren't just great for learning; they're also hotbeds for networking! You never know who might be hiring or can point you towards a temporary position while you're soaking up new skills.
✨Apply Directly Through Our Website!
When you spot a role that piques your interest, especially for a temporary position, make sure to apply directly through our website! This not only shows your commitment to Gateway Housing Association, but also gives you an edge by putting your application right in front of the hiring team. Let’s get you moving on that path to your next opportunity!
We think you need these skills to ace Scheme Coordinator in City of London
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let's highlight why you're passionate about social work and how your values align with those of Gateway Housing Association. Share specific experiences where you made a difference, as this field thrives on genuine motivation and connection.
Demonstrate Relevant Experience:When listing your experience, focus on any internships, volunteer roles, or temporary positions you've had in social work or related fields. Those skills are gold! Think about situations where you helped individuals or communities, and don't forget to mention any relevant certifications, like safeguarding or mental health first aid.
Keep It Concise and Relevant:Remember, for a temporary role, hiring managers want to see how you fit in and can hit the ground running. Keep your CV clear and to the point, showcasing only the experience that really matters for the role at Gateway Housing Association. We recommend a two-page limit – make every word count!
Emphasise Flexibility and Adaptability:Considering this is a temporary position, it's vital to show you can adapt to new environments quickly. In your application, highlight any past experiences where you had to adjust to different teams or roles smoothly. This shows you understand the nature of temporary work and are ready for the challenge!
How to prepare for a job interview at Gateway Housing Association
✨Sharpen Your Empathy Skills
In social work, it's all about understanding and connecting with people from diverse backgrounds. Make sure to prepare some examples from your experience where you've demonstrated empathy and resilience. Practising active listening techniques can help you articulate your approach during the interview with Gateway Housing Association.
✨Know Your Frameworks
Familiarise yourself with key social work theories and frameworks, like the ecological systems theory or person-centred approaches. These concepts might pop up during your interview for the temporary Scheme Coordinator role at Gateway Housing Association, so it's good to have a couple of insights ready to share.
✨Highlight Flexibility and Adaptability
Since this is a temporary position, showcasing your flexibility is key. Be prepared to discuss past experiences where you quickly adapted to new environments or changing client needs, which is crucial in the dynamic world of social work.
✨Prepare for Scenario-Based Questions
Expect some scenario-based questions that test your decision-making skills and ethical judgement. Think about how you would handle specific challenges you might face in the field. Having a clear structure for your answers will show Gateway Housing Association that you can think critically and act effectively under pressure.
