At a Glance
- Tasks: Coordinate services for older residents, ensuring their independence and wellbeing across multiple housing schemes.
- Company: Gateway Housing, a community-focused housing association in London's East End.
- Benefits: 28 days annual leave, health memberships, employee assistance, and a generous pension scheme.
- Other info: Join a passionate team dedicated to tackling the housing crisis and enhancing community connections.
- Why this job: Make a real difference in the lives of vulnerable residents while developing your career in a supportive environment.
- Qualifications: Experience in housing management or social care, with strong skills in conflict resolution and compliance.
The predicted salary is between 31500 - 38500 £ per year.
We are looking for a Senior Multi-Site Scheme Coordinator to enable older residents with enhanced care and support needs to maintain their independence, wellbeing and quality of life through the effective coordination of resident services and the smooth operation of multiple housing schemes. The post holder will provide senior operational support across schemes, including floating cover where required, managing complex resident cases, leading safeguarding interventions, supporting compliance activities, and coaching Scheme Coordinators.
Accountabilities
- Lead on providing information for complex resident situations involving vulnerability, safeguarding concerns, tenancy sustainment challenges or multiple support agencies.
- Deliver a minimum of quarterly community engagement activities to combat isolation and enhance inclusion.
- Deliver the full range of Scheme Coordinator duties during periods of absence, vacancies or service demand.
- Ensure safeguarding procedures are fully implemented and monitored across schemes.
- Undertake compliance reviews across schemes and promote best practice.
- Oversee lettings, agreements, rent collection, arrears recovery, and tenancy breach interventions.
- Liaise with contractors and internal teams to ensure timely repairs and property upkeep.
Key Skills, Knowledge and Experience:
- Proven experience working in housing management, support services, or social care, preferably with older adults or vulnerable populations.
- Experience managing complex customer cases.
- Conflict resolution, planning, and time management skills.
- Knowledge of compliance frameworks including health and safety, fire safety and building safety requirements.
- Understanding of safeguarding practices and procedures.
- Experience working with local authorities and community engagement projects.
Salary and benefits
- Annual Leave: starting at 28 days, plus Bank Holidays.
- Subsidised Health and Wellbeing Membership.
- Simply Health - help towards the costs of dentist, optician, and private medical appointments.
- Employee Assistance Programme - including free legal, financial and counselling advice.
- Pension - up to 10% employer contribution.
Gateway Housing has been supporting communities to thrive since 1926. We are an ambitious London based housing association with over 3,000 homes in the heart of London's East End. We provide social rented homes, shared ownership, and sheltered housing. We develop new homes and run our own in-house maintenance service, Gateway Homeworks. Our vision is that people will want to live in a Gateway home and people will want to work at Gateway.
You will be joining the organisation at an exciting time and be a key member of a dynamic team that wants to deliver great landlord services and strengthen our links to the local community. Our values add up to P.A.C.E. Passionate, Accountable, Connected, Excellence. As a community housing association based in the East End for nearly 100 years, we're proud of the work we do to address the housing crisis through building and managing great homes.
Please note only shortlisted candidates will be contacted.
CLOSING DATE: 10 August 2026
INTERVIEWS: TBC
Please note that on some occasions where we have received sufficient applications, we will close the vacancy earlier than the closing date advertised.
GATEWAY is an equal opportunities employer and welcomes applications from all sections of the community.
Senior Multi Site Scheme Co-ordinator in Bow employer: Gateway Housing Association
As a Senior Multi-Site Scheme Coordinator, you will thrive in a supportive and inclusive work environment dedicated to enhancing the lives of older residents. Our company prioritises employee growth through continuous training and development opportunities, fostering a culture of collaboration and respect. Located in a vibrant community, we offer unique advantages such as flexible working arrangements and a strong commitment to social impact, making us an excellent employer for those seeking meaningful and rewarding careers.
Contact Details:
Gateway Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Multi Site Scheme Co-ordinator in Bow
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Gateway Housing Association.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Gateway Housing Association!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Gateway Housing Association, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Gateway Housing Association or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Senior Multi Site Scheme Co-ordinator in Bow
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Gateway Housing Association:Before hitting send, make sure to tailor your application specifically to Gateway Housing Association! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Gateway Housing Association
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
