Gateway Housing Association seeks an experienced Resident Services Team Leader to direct frontline tenancy management and resident services, ensuring safe, compliant homes and thriving communities. You will drive service improvements, manage vulnerable residents, and uphold Awaab’s Law compliance within a London East End context.
You will oversee a team, monitor complaints with empathy, and work toward the October 2026 competence standards, while ensuring KPIs and audits are met to deliver
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Resident Services Lead — Safer Homes & Thriving Communities in Bow employer: Gateway Housing Association
Gateway Housing is an exceptional employer, offering a supportive and dynamic work environment in the heart of London's East End. With a strong commitment to employee growth, evidenced by our Investors in People - GOLD accreditation, we provide extensive benefits including generous annual leave, health and wellbeing support, and a robust pension scheme. Join us in making a meaningful impact on the community while enjoying a culture that values passion, accountability, connection, and excellence.
Contact Details:
Gateway Housing Association Recruitment Team
