Assets Support Administrator

Gateway Housing has been supporting communities to thrive since 1926. We are an ambitious London based housing association with over 3,000 homes in the heart of London's East End. We provide social rented homes, shared ownership, and sheltered housing. We develop new homes and run our own in-house maintenance service, Gateway Homeworks. Our vision is that people will want to live in a Gateway home and people will want to work at Gateway. You will be joining the organisation at an exciting time and be a key member of a dynamic team that wants to deliver great landlord services and strengthen our links to the local community.

Our values add up to P.A.C.E. Passionate, Accountable, Connected, Excellence. As a community housing association based in the East End for nearly 100 years, we're proud of the work we do to address the housing crisis through building and managing great homes.

The role We are looking for an Assets Support Administrator to provide customer-focused administrative support for asset management and compliance services. This role acts as the first point of contact for residents and ensures their asset management queries are resolved efficiently. The post holder will be responsible for managing asset management systems, contractor communications, and compliance administrative activities.

Accountabilities Your accountabilities will include but not limited to:

• Respond to resident enquiries related to asset management and maintenance.
• Support the team with administrative tasks, including scheduling and correspondence.
• Demonstrate excellent customer service in all interactions and service delivery, ensuring a positive customer experience throughout.
• Maintain asset management databases, ensuring data accuracy and completeness.
• Ensure relevant contractors and managing agents provide compliance certificates on time to support compliance reporting.
• Process all invoices and carry out invoice splitting to ensure costs are allocated correctly.
• To promote Gateway values in all dealings with employees, clients, sub-contractors, and other external contacts.
• Ensure all compliance-related activities, including inspections and servicing, are scheduled and logged appropriately.

Key Skills, Knowledge and Experience:

• Experience working with colleagues to resolve complex or sensitive issues.
• Experience of reviewing Policies, supporting tendering and procurement activities.
• Excellent written communication skills and verbal skills, with experience engaging with customers, colleagues, external stakeholders and enforcing bodies.
• Strong customer service and administrative skills.
• Ability to handle challenging situations with professionalism.

Salary and benefits Our benefits package includes:

• Annual Leave: starting at 28 days, plus Bank Holidays.
• Subsidised Health and Wellbeing Membership.
• Simply Health - help towards the costs of dentist, optician, and private medical appointments.
• Employee Assistance Programme - including free legal, financial and counselling advice.
• Pension - up to 10% employer contribution.

If you have the confidence and enthusiasm to work in a challenging but supportive working environment, we would like to hear from you.

Please note only shortlisted candidates will be contacted.

CLOSING DATE: Monday 28 May 2026 INTERVIEWS: TBC Please note that on some occasions where we have received sufficient applications, we will close the vacancy earlier than the closing date advertised.

GATEWAY is an equal opportunities employer and welcomes applications from all sections of the community.