Find out how we can support your property needs
We aim to be the employer of choice for talented, enterprising people
At the Gateway Group, you'll have a real opportunity to grow within your role, and take your ambitions further. Talent is highly valued here, so just show us what you can do. You'll find Gateway a positive, welcoming, social place.
You'll be part of a team of committed people who look to support each other and are proud of the trusted, knowledgeable services they provide and the highest standard of customer service. We encourage diversity among our employees and respect each other. If you share our values, join us and grow with us.
Role Customer Services Administrator Location Southend-on-Sea
Customer Services Administrator
With a strong reputation and ambitious growth plans, we are searching for enthusiastic and motivated individuals ready to start a rewarding career with us as a Customer Services Administrator at our office in Southend-on-Sea.
As a Customer Service Administrator, you will act as the first point of contact for clients, tenants, and contractors. The role requires strong communication and organisational skills to coordinate between different teams, resolve issues promptly, and maintain high levels of customer satisfaction while supporting the overall delivery of our services.
Key Responsibilities
- Provide first line telephone support to leaseholders and tenants
- Liaise with 3 rd party contractors
- Arrange maintenance visits
- Produce outgoing correspondence to residents
- Use active listening and negotiation skills to resolve issues
What We’re Looking For
- Excellent telephone manner
- Strong written and verbal communication skills
- The ability to provide outstanding customer service
- Exceptional organisational and time management skills
- The ability to work collaboratively within a team and independently when required
- Qualifications equivalent to GCSE level 4 or above in English and Maths
What We Offer
- Competitive salary with annual review
- Career progression within a multi-disciplinary property group
- Office-based working environment
Job location:Southend-on-Sea, Essex
Hours:37.5 hours per week, Monday to Friday
Annual leave:23 days plus bank holidays
Extras:Company pension scheme, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship
#J-18808-Ljbffr
Customer Services Administrator in Southend-on-Sea employer: Gateway Group
Gateway Group is an excellent employer, offering a dynamic work environment in High Wycombe where skilled professionals can thrive. With a strong emphasis on safety and quality, we provide our employees with ongoing training and development opportunities, fostering both personal and professional growth. Our collaborative culture encourages innovation and teamwork, making it a rewarding place to advance your career in heavy equipment mechanics.
