At a Glance
- Tasks: Provide compassionate mental health triage and support to diverse communities.
- Company: Leading provider in health and social care, focused on reducing inequalities.
- Benefits: Flexible working, workplace wellbeing support, and family-friendly policies.
- Other info: Part-time role with excellent career growth opportunities in a supportive environment.
- Why this job: Make a real difference in people's lives while developing your skills in mental health.
- Qualifications: Level 3 qualification in health/social care or significant mental health experience required.
The predicted salary is between 27000 - 27000 £ per year.
Do you have a level 3 qualification in health/social care or significant experience in a mental health-based field? Join South Birmingham's locality-based counselling service which operates from community hubs and outreach venues including GP practices, community centres and Family Hubs across Edgbaston and Northfield.
Location: Harborne (covering South Birmingham) / Hybrid
Hours: Part-time, 18.5 hours per week
Contract: 2 years fixed term
Salary: £27,000 per annum (pro rata)
Benefits: The provision of workplace wellbeing support and activities, hybrid working where the role allows, flexible working and a range of family friendly policies and subsidised parking.
Closing Date: Sunday 27th April (midnight)
Interview Date: 7th/8th May 2026
The Role: The service provides accessible, culturally competent mental health support to diverse communities through a range of brief interventions and therapeutic modalities. You will support the delivery of timely, compassionate, and effective triage for people presenting with emotional wellbeing or mental health concerns. You will act as the first point of contact, gathering key information, assessing presenting needs, ensuring safe decision-making, and coordinating signposting or onward referral to appropriate community or clinical services. Triage support will involve both telephone and community-based support as required and appropriate.
- Initial Contact & Triage
- Coordination & Signposting
- Record Keeping & Data Quality
- Partnership Working
About You: You will have a level 3 qualification in health/social care or significant experience in a mental health-based field and experience of:
- Working within a mental health environment in either clinical or community settings
- Working in wellbeing support either face to face or telephone based
- Risk assessment and de-escalation skills and experience
- Communicating with a range of people, in particular those experiencing distress or poor mental health
About the Organisation: Our client is a leading provider of services to the health and social care sector, with the aim to reduce inequalities in learning, employment and health. As an employer, the organisation is proud to offer a range of benefits to staff including provision of workplace wellbeing support and activities, flexible working and a range of family friendly policies and subsidised parking.
Mental Health Triage Advisor employer: Gateway Family Services
As a leading provider of health and social care services, our organisation is dedicated to fostering a supportive and inclusive work environment in Harborne, South Birmingham. We prioritise employee wellbeing through flexible working arrangements, family-friendly policies, and comprehensive workplace support, ensuring that our Mental Health Triage Advisors can thrive both personally and professionally while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Mental Health Triage Advisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the mental health field, whether it's through LinkedIn or local community events. We all know that sometimes it's not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews! Research common questions for Mental Health Triage Advisor roles and practice your responses. We suggest using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Show your passion for mental health! During interviews, share personal stories or experiences that highlight your commitment to supporting others. We want to see that genuine interest in making a difference in people's lives.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, we’re always on the lookout for passionate individuals like you to join our team!
We think you need these skills to ace Mental Health Triage Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in mental health. We want to see how your skills align with the role of a Mental Health Triage Advisor, so don’t hold back on showcasing your qualifications!
Showcase Your Communication Skills:Since you'll be dealing with people in distress, it's crucial to demonstrate your communication abilities. Use examples from your past experiences where you effectively communicated with individuals facing mental health challenges.
Highlight Relevant Experience:If you've worked in clinical or community settings, make sure to mention it! We’re looking for candidates who have hands-on experience in mental health support, so share those stories that show your expertise.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Gateway Family Services
✨Know Your Stuff
Make sure you brush up on your knowledge of mental health triage and the specific needs of diverse communities. Familiarise yourself with common mental health issues and the appropriate interventions, as this will show your understanding of the role and its responsibilities.
✨Showcase Your Experience
Prepare to discuss your level 3 qualification or relevant experience in detail. Think of specific examples where you've successfully assessed needs or provided support, especially in a community or clinical setting. This will help demonstrate your capability to handle the role effectively.
✨Practice Active Listening
During the interview, practice active listening skills. This is crucial for a Mental Health Triage Advisor. Show that you can empathise and respond appropriately to emotional distress, which is key in this line of work. It’ll also reflect your ability to connect with clients.
✨Ask Insightful Questions
Prepare some thoughtful questions about the organisation's approach to mental health support and how they measure success in their services. This not only shows your interest but also helps you gauge if the organisation aligns with your values and career goals.
