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- Tasks: Create unforgettable experiences for guests at Madame Tussauds London.
- Company: Join the fun-loving team at Merlin Entertainment!
- Benefits: Enjoy discounts, free tickets, and ongoing training opportunities.
- Other info: Dynamic role in a vibrant environment with great career growth.
- Why this job: Be part of the ultimate fame experience and make magic happen!
- Qualifications: Customer service skills and a passion for guest interactions.
The predicted salary is between 13 - 16 £ per hour.
We are recruiting for Operations Hosts to join our AWESOME Madame Tussauds Team! Fancy taking a leading role in the ULTIMATE fame experience? Truly immerse yourself in fame and taste the life of the rich and famous, through a combination of our historic artistic methods, immersive sets and pioneering modern tech.
We’re looking for Operations Hosts to help create memorable experiences for each and every one of our guests. As an Operations Host, you will work across the attraction, ensuring the smooth running of our Spirit of London ride and Marvel 4D experience. This role is guest facing, so naturally you will be passionate about delivering first class guest interactions while maintaining compliance with health and safety legislation.
Operations Hosts will take ownership when working within the attraction by delivering, monitoring and maintaining premium quality standards, always aiming to deliver the finest customer service and seeking new ways to surprise and delight our guests.
Qualifications & Experience
- We’d love it if you have previously worked in a guest facing role, ideally in an entertainment, retail or hospitality function.
- You will be comfortable with working in compliance with health and safety policies and procedures; previous awareness of health and safety legislation is advantageous.
- Strong customer service skills and the confidence to be able to work with a high volume of guests daily.
- Experience of working to a high standard within a high footfall environment is advantageous.
Benefits
- 40% discount off LEGO® sets and products on the online LEGO Store!
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in Merlin retail shops and restaurants.
- Staff discount codes for Merlin Annual Passes to gift to loved ones!
- Private pension scheme.
- Life assurance scheme.
- Employee assistance programme.
- Access to Perks at Work which offers 30,000+ national & local employee discounts.
- Ongoing training & development.
A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we trade in fun, smiles, shrieks and spine-tingles. In memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.
If you have any questions or if you require any reasonable adjustments because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range GBP £13.49/Hr.
Operations Host employer: Gateway Attractions
Contact Detail:
Gateway Attractions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Host
✨Tip Number 1
Get to know the company! Before your interview, dive into everything about Madame Tussauds and Merlin. Understanding their values and what makes them tick will help you connect during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice your guest interaction skills! Since this role is all about creating memorable experiences, think of scenarios where you can showcase your customer service skills. Role-play with a friend or family member to get comfortable with handling different types of guests.
✨Tip Number 3
Be ready to share your stories! Think of past experiences where you’ve gone above and beyond for a guest or handled a tricky situation. These anecdotes will make you stand out and show that you’re the perfect fit for the Operations Host role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our awesome team at Madame Tussauds. Don’t miss out on this chance!
We think you need these skills to ace Operations Host
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about creating memorable experiences for our guests at Madame Tussauds.
Tailor Your Experience: Make sure to highlight any previous guest-facing roles you've had, especially in entertainment or hospitality. We love seeing how your past experiences can contribute to our awesome team!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. No need for fluff—just show us what makes you a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you one step closer to joining our fantastic team at Madame Tussauds.
How to prepare for a job interview at Gateway Attractions
✨Know the Attraction Inside Out
Before your interview, make sure you research Madame Tussauds and its attractions thoroughly. Familiarise yourself with the Spirit of London ride and the Marvel 4D experience. This will not only show your enthusiasm but also help you answer questions about how you can enhance guest experiences.
✨Showcase Your Customer Service Skills
Since this role is all about guest interactions, prepare examples from your past experiences where you delivered exceptional customer service. Think of situations where you went above and beyond to delight guests, as this will demonstrate your passion for creating memorable experiences.
✨Understand Health and Safety Compliance
Brush up on health and safety legislation relevant to guest-facing roles. Be ready to discuss how you would ensure compliance while maintaining a fun and safe environment for guests. This shows that you take the role seriously and are prepared to handle responsibilities.
✨Bring Your Enthusiasm!
Let your personality shine during the interview! The Operations Host role is all about creating a fun atmosphere, so don’t be afraid to express your excitement about working in such a vibrant environment. A positive attitude can go a long way in making a great impression.