At a Glance
- Tasks: Be the face of the London Eye, ensuring guests have an unforgettable experience.
- Company: Join a passionate and diverse team at the iconic London Eye.
- Benefits: Enjoy discounts, bonuses, and free tickets to attractions worldwide.
- Other info: Full-time and part-time roles available; flexible hours including bank holidays.
- Why this job: Work outdoors in a vibrant environment while creating memorable moments for visitors.
- Qualifications: Customer-focused team players with strong service skills and a passion for hospitality.
The predicted salary is between 11 - 16 € per hour.
Fancy being part of the ultimate viewing experience in the heart of London? At 135 metres, the world famous London Eye is the UK’s most popular paid for visitor attraction, and we’re looking for Ride Hosts to join our dedicated team in delivering the most moving experience in London.
We’re a dedicated, passionate, and diverse team who aim to inspire our customers by offering excellent service. With high energy and a sense of pride for what you do, you will ensure the safe and efficient loading and off-loading of our guests whilst delivering the very best in memorable experiences. Involved in every step of the guest experience, you will be the face of the London Eye.
You’ll also have the opportunity to develop your skills and support other areas of the attraction as we all work together to deliver the Points Of Difference during every visit only possible at the London Eye.
We have both Full-Time and Part-Time fixed term contracts available. The London Eye is open daily so full availability is needed, including bank holidays. Please note, as this is an outdoor attraction, you will be working outside. Fixed term contracts starting around 14th March until 31st August 2026.
Qualifications & Experience- Customer focused team players
- Experience of working within clearly defined health & safety guidelines
- Strong customer service skills with the ability to personally interact with our guests
- Experience of working within a pressurised environment ideally within the entertainments, retail, hospitality or leisure and tourism industry
- A determination to put an unrivalled guest experience at the heart of everything you do
- 25% discount in our retail shops and restaurants and 40% off LEGO online
- Monthly Bonus Scheme based on customer service targets
- Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
- Discounted rates at Merlin hotels all over the world
- Employee pricing up to 55% off cinema tickets
Pay Range: GBP £13.49/Hr.
Ride Host in London employer: Gateway Attractions
Join the vibrant team at the London Eye, where we pride ourselves on delivering unforgettable experiences in one of London's most iconic locations. As a Ride Host, you'll not only engage with guests from around the world but also enjoy fantastic benefits such as discounts at our shops and restaurants, a monthly bonus scheme, and free access to all Merlin attractions globally. With a strong focus on employee growth and a supportive work culture, this is an excellent opportunity for those looking to thrive in the hospitality and tourism industry.
StudySmarter Expert Advice🤫
We think this is how you could land Ride Host in London
✨Tip Number 1
Get to know the London Eye inside out! Familiarise yourself with the attraction, its history, and what makes it special. This way, when you chat with potential employers, you can show off your passion and knowledge, making you stand out as a Ride Host.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different guest scenarios. Role-playing with friends or family can help you feel more confident and prepared for those tricky questions during interviews.
✨Tip Number 3
Network like a pro! Connect with current or former employees of the London Eye on social media. They can provide insider tips and might even give you a heads-up about job openings. Plus, it shows your enthusiasm for being part of the team!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Make sure to highlight your relevant experience and why you’re excited about creating memorable experiences for guests at the London Eye.
We think you need these skills to ace Ride Host in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re excited about being part of the London Eye team and creating unforgettable experiences for our guests.
Highlight Relevant Experience:Make sure to mention any previous roles where you've provided excellent customer service or worked in a fast-paced environment. We love seeing how your past experiences can contribute to making our guests' visits memorable!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. This helps us get a quick sense of who you are!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Ride Host position. We can’t wait to hear from you!
How to prepare for a job interview at Gateway Attractions
✨Know the Attraction Inside Out
Before your interview, make sure you research the London Eye thoroughly. Understand its history, significance, and what makes it unique. This will not only impress your interviewers but also show your genuine interest in being part of the team.
✨Showcase Your Customer Service Skills
As a Ride Host, you'll be the face of the London Eye, so it's crucial to demonstrate your customer service skills. Prepare examples from your past experiences where you've gone above and beyond for customers, especially in high-pressure situations.
✨Emphasise Teamwork and Communication
The role requires working closely with a diverse team. Be ready to discuss how you’ve successfully collaborated with others in previous jobs. Highlight your ability to communicate effectively, especially in busy environments, as this is key to ensuring a smooth guest experience.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and adherence to health and safety guidelines. Think of specific situations where you had to handle challenges or emergencies, and explain how you managed them while keeping guests safe and happy.
