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- Tasks: Join our team as a Hotel Receptionist and provide exceptional service to guests at Warwick Castle.
- Company: Work at the UK's most exciting castle with a vibrant accommodation team.
- Benefits: Enjoy discounts, free attraction tickets, and flexible working hours.
- Other info: Seasonal position with varied shifts and opportunities for growth.
- Why this job: Experience a unique work environment and meet people from all walks of life.
- Qualifications: Great customer service skills and a passion for hospitality.
The predicted salary is between 26500 - 26500 £ per year.
We have an additional opening for a Hotel Receptionist to join our Accommodation Team here at Warwick Castle, the UK’s most exciting Castle!
Warwick Castle offers a variety of accommodation for our guests to choose from. There is the Warwick Castle Hotel, where guests are dined and entertained like royalty before retreating to the stunning medieval-inspired rooms. We have our exclusive suites hidden within the castle's 14th century towers to the magical Knights Village lodges as well as glamping tents.
Reporting to the Hotel Duty Managers, you the Hotel Receptionist will assist the team in ensuring the friendly and efficient services from arrival and departure of our guests. In this Hotel Receptionist position, you will find no two days are the same. From providing guests with information needed throughout their stay, to helping guests check in and check out, you’ll be trained to have good working knowledge of room types, facilities, and locations within the hotels.
You will have to help with any guest issues, managing potential complaints effectively, passing on any relevant information to the Hotel Duty Manager. In addition, you will be trained to assist in the unlikely event of site evacuations and contact emergency services as and when required. This is a Seasonal position, offering varied shift patterns 7am-3pm, 11am-7pm, 3pm-11pm, working a 5 day week which will include weekends and bank holidays.
Qualifications & Experience
- Excellent Customer Service and attention to detail
- Passion for the castle & guests
- Great organisational skills
- A friendly and welcoming personality
- Strong communicator
- Confident using computer systems
Benefits
- 25% discount in our retail shops and restaurants and 40% off LEGO online
- Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
- Employee pricing up to 55% off cinema tickets
If you are interested in this opportunity and you would like to hear more, please click on the apply button now.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
We reserve the right to remove this vacancy advert early, should sufficient applications be acquired.
Pay Range
GBP £12.81/Hr.
Hotel Receptionist employer: Gateway Attractions
Contact Detail:
Gateway Attractions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Warwick Castle and its unique offerings. This will help you connect with the team and show that you're genuinely interested in being part of their magical experience.
✨Tip Number 2
Practice your customer service skills! As a Hotel Receptionist, you'll be the face of the castle for guests. Role-play common scenarios with friends or family to boost your confidence in handling guest inquiries and complaints.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview, as it reflects your attitude towards the role and the guests you'll be serving.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and benefits right there, making it easier for you to tailor your approach.
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and welcoming personality shine through! We want to see how you connect with our guests, so don’t be afraid to share a bit about yourself and why you’re passionate about working at Warwick Castle.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or hospitality. We love seeing how your skills align with what we’re looking for, so be specific about your past roles and how they’ve prepared you for this Hotel Receptionist position.
Attention to Detail is Key: As a Hotel Receptionist, attention to detail is crucial. Double-check your application for any typos or errors before submitting it. A polished application shows us that you care about the little things, just like we do for our guests!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our amazing team!
How to prepare for a job interview at Gateway Attractions
✨Know Your Castle
Familiarise yourself with Warwick Castle and its unique offerings. Understand the different types of accommodation, facilities, and services available. This knowledge will help you answer questions confidently and show your passion for the role.
✨Customer Service is Key
Prepare to discuss your previous customer service experiences. Think of specific examples where you went above and beyond for a guest or resolved a complaint effectively. This will demonstrate your ability to handle the diverse situations that may arise in this role.
✨Practice Your Communication Skills
As a Hotel Receptionist, strong communication is essential. Practice speaking clearly and confidently about your experiences. You might even want to role-play common scenarios with a friend to get comfortable with potential questions.
✨Be Ready for Flexibility
Since this position involves varied shift patterns, be prepared to discuss your availability. Show that you’re flexible and willing to work weekends and bank holidays, as this will reflect your commitment to the team and the guests.