At a Glance
- Tasks: Lead a team to enhance guest experiences and boost sales at SEA LIFE Blackpool.
- Company: Join the vibrant team at SEA LIFE Blackpool, where fun meets professionalism.
- Benefits: Enjoy a competitive salary, great benefits, and a permanent role with 37.5 hours per week.
- Other info: Be part of a dynamic environment focused on creating memorable visits.
- Why this job: Make a real difference in guest experiences while developing your leadership skills.
- Qualifications: Experience in team leadership and a passion for delivering exceptional customer service.
The predicted salary is between 27000 - 33000 £ per year.
SEA LIFE Blackpool is seeking a Commercial Team Leader to drive guest experiences and sales across our commercial areas.
You will lead and develop a small team, maintain high operational standards, and support KPIs while acting as incident manager when required.
In this hands-on leadership role, you’ll ensure compliance, manage stock and merchandising, and deliver memorable visits.
The position is permanent, 37.5 hours per week, with a competitive salary and benefits.
Commercial Team Leader - Elevate Guest Experience & Sales employer: Gateway Attractions
At SEA LIFE Hunstanton, we pride ourselves on creating a vibrant and engaging work environment where every day is an adventure. Our team enjoys flexible working hours, opportunities for personal growth, and the chance to share their passion for marine life with visitors from all walks of life. Join us in a role that not only offers competitive benefits but also allows you to be part of a community dedicated to providing unforgettable experiences in a stunning coastal location.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Team Leader - Elevate Guest Experience & Sales
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Gateway Attractions. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Gateway Attractions
Don't be shy about reaching out to Gateway Attractions directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Commercial Team Leader - Elevate Guest Experience & Sales
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Gateway Attractions and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Gateway Attractions
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
