At a Glance
- Tasks: Support tenants in managing their homes and provide essential housing advice.
- Company: Join a dedicated team focused on making a difference in housing services.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Other info: Dynamic role with a chance to engage with diverse communities.
- Why this job: Make a real impact by helping people live safely and independently.
- Qualifications: Experience in housing management or customer service is preferred.
The predicted salary is between 30000 - 35000 £ per year.
Location: Hatfield, UK
Employment Type: Full-time
Hours: 37.5 hours per week
Reports to: Housing Services Manager
Salary: £30,000 - £35,000
Are you passionate about housing, tenancy sustainment and supporting people to live safely and independently? We are looking for a proactive and people-focused Housing Officer to join our Housing Services Team. This role is ideal for someone with experience in housing management, supported housing, social housing, tenancy support or a similar customer-facing service.
As a Housing Officer, you will provide high-quality housing and tenancy management services across a varied portfolio, including social housing and supported living accommodation. You will work closely with tenants, care and support providers, local authorities, maintenance teams and internal colleagues to ensure tenancies are well managed and tenants receive the right support to sustain their homes.
What you will be doing
You will be responsible for managing tenancy-related matters, including tenancy audits, tenancy sign-ups, lettings, voids, rent and utility payments, arrears prevention, property inspections, repairs reporting, anti-social behaviour concerns and complaints. You will also support tenants to understand their tenancy responsibilities, access relevant advice, maintain independence and engage positively with housing services.
Key responsibilities include:
- Providing advice and support to tenants on tenancy matters, welfare benefits and housing requests.
- Supporting tenants with additional needs to sustain their tenancies.
- Managing tenancy sign-ups, terminations, lettings and related paperwork.
- Working with finance and referrals teams to prevent and manage rent, service charge and utility arrears.
- Carrying out tenancy audits and property inspections.
- Supporting the management of nuisance, tenancy breaches and anti-social behaviour.
- Liaising with care providers, local authorities, maintenance teams and partner agencies.
- Maintaining accurate records and ensuring compliance with housing policies, procedures and legal requirements.
- Supporting tenant engagement and service improvement.
About you
We are looking for someone who is organised, professional and confident working with people from different backgrounds. You will have strong communication skills, good attention to detail and the ability to manage a varied workload.
You will ideally have:
- Experience in housing management, supported housing, social housing or tenancy management.
- Knowledge of tenancy agreements, arrears management, voids, lettings, repairs and complaints.
- An understanding of the legal and regulatory framework for social housing.
- Experience working with tenants or customers on a one-to-one basis.
- Good literacy, numeracy and record-keeping skills.
- A calm, respectful and solution-focused approach.
- An understanding of the barriers faced by people with learning disabilities, mental health needs, physical disabilities or sensory impairments.
- A housing or property management qualification is desirable, but relevant experience will also be considered.
Why join us?
This is a rewarding opportunity to make a real difference to people’s lives by helping tenants maintain safe, secure and sustainable homes. You will be part of a supportive team and have the opportunity to contribute to high-quality housing services and continuous improvement.
Apply now by submitting your CV and a short covering statement.
Housing Officer in Watford employer: Gateside Homes
Join our dedicated Housing Services Team in Hatfield, where your passion for housing and commitment to supporting individuals will make a tangible impact on the community. We offer a collaborative work culture that prioritises employee growth, with opportunities for professional development and training in housing management. Enjoy a fulfilling career with competitive salary packages and the chance to contribute to meaningful change in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer in Watford
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Be ready to discuss how your experience aligns with their mission of supporting tenants and managing tenancies effectively.
✨Tip Number 3
Showcase your skills during interviews! Use real-life examples from your past experiences in housing management or customer service to demonstrate your problem-solving abilities and how you handle challenging situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and making a difference in the housing sector.
We think you need these skills to ace Housing Officer in Watford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in housing management or customer-facing roles to show us you're the right fit for the Housing Officer position.
Craft a Compelling Covering Statement:Your covering statement is your chance to shine! Use it to explain why you're passionate about housing and how your experience aligns with our mission. Keep it concise but impactful, showing us your personality and commitment.
Showcase Relevant Experience:When detailing your experience, focus on specific examples that demonstrate your ability to manage tenancies, support tenants, and handle complaints. We want to see how you've made a difference in previous roles!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this fantastic opportunity to join our Housing Services Team.
How to prepare for a job interview at Gateside Homes
✨Know Your Stuff
Make sure you brush up on your knowledge of housing management and tenancy support. Familiarise yourself with tenancy agreements, arrears management, and the legal framework for social housing. This will show that you're not just passionate about the role but also well-informed.
✨Showcase Your People Skills
As a Housing Officer, you'll be working closely with tenants and various stakeholders. Prepare examples of how you've successfully communicated or resolved issues in previous roles. Highlight your ability to engage positively with people from diverse backgrounds.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling anti-social behaviour or supporting a tenant with additional needs. Think through your approach to these scenarios beforehand, so you can demonstrate your problem-solving skills and calm, solution-focused attitude.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
