At a Glance
- Tasks: Support tenants in managing their homes and provide essential housing advice.
- Company: Join a dedicated team focused on making a difference in people's lives.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Other info: Be part of a rewarding journey in the housing sector.
- Why this job: Make a real impact by helping people live safely and independently.
- Qualifications: Experience in housing management or customer service is preferred.
The predicted salary is between 30000 - 35000 £ per year.
Location: Hatfield, UK
Employment Type: Full-time
Hours: 37.5 hours per week
Reports to: Housing Services Manager
Salary: £30,000 - £35,000
Are you passionate about housing, tenancy sustainment and supporting people to live safely and independently? We are looking for a proactive and people-focused Housing Officer to join our Housing Services Team. This role is ideal for someone with experience in housing management, supported housing, social housing, tenancy support or a similar customer-facing service.
As a Housing Officer, you will provide high-quality housing and tenancy management services across a varied portfolio, including social housing and supported living accommodation. You will work closely with tenants, care and support providers, local authorities, maintenance teams and internal colleagues to ensure tenancies are well managed and tenants receive the right support to sustain their homes.
What you will be doing
You will be responsible for managing tenancy-related matters, including tenancy audits, tenancy sign-ups, lettings, voids, rent and utility payments, arrears prevention, property inspections, repairs reporting, anti-social behaviour concerns and complaints. You will also support tenants to understand their tenancy responsibilities, access relevant advice, maintain independence and engage positively with housing services.
- Providing advice and support to tenants on tenancy matters, welfare benefits and housing requests.
- Supporting tenants with additional needs to sustain their tenancies.
- Managing tenancy sign-ups, terminations, lettings and related paperwork.
- Working with finance and referrals teams to prevent and manage rent, service charge and utility arrears.
- Carrying out tenancy audits and property inspections.
- Supporting the management of nuisance, tenancy breaches and anti-social behaviour.
- Liaising with care providers, local authorities, maintenance teams and partner agencies.
- Maintaining accurate records and ensuring compliance with housing policies, procedures and legal requirements.
- Supporting tenant engagement and service improvement.
About you
We are looking for someone who is organised, professional and confident working with people from different backgrounds. You will have strong communication skills, good attention to detail and the ability to manage a varied workload. You will ideally have:
- Experience in housing management, supported housing, social housing or tenancy management.
- Knowledge of tenancy agreements, arrears management, voids, lettings, repairs and complaints.
- An understanding of the legal and regulatory framework for social housing.
- Experience working with tenants or customers on a one-to-one basis.
- Good literacy, numeracy and record-keeping skills.
- A calm, respectful and solution-focused approach.
- An understanding of the barriers faced by people with learning disabilities, mental health needs, physical disabilities or sensory impairments.
- A housing or property management qualification is desirable, but relevant experience will also be considered.
Why join us?
This is a rewarding opportunity to make a real difference to people’s lives by helping tenants maintain safe, secure and sustainable homes. You will be part of a supportive team and have the opportunity to contribute to high-quality housing services and continuous improvement. Apply now by submitting your CV and a short covering statement.
Housing Officer employer: Gateside Homes
Join our dedicated Housing Services Team in Hatfield, where we prioritise a supportive and inclusive work culture that empowers our employees to make a meaningful impact in the community. As a Housing Officer, you will benefit from professional development opportunities, a collaborative environment, and the chance to help tenants live independently and securely, all while enjoying a competitive salary and a fulfilling career path.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Think about how your experience aligns with their mission to support tenants. We want to see you shine, so practice common interview questions and have your own ready!
✨Tip Number 3
Showcase your passion for housing! When you get the chance to chat with potential employers, share your experiences and why you care about helping people maintain their homes. Authenticity goes a long way in making a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and making a difference in the housing sector.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in housing management and any relevant skills. We want to see how your background aligns with the role of a Housing Officer, so don’t be shy about showcasing your achievements!
Craft a Compelling Covering Statement:Your covering statement is your chance to shine! Use it to explain why you’re passionate about housing and how you can support tenants. Keep it concise but impactful – we love a good story!
Showcase Your People Skills:As a Housing Officer, you'll be working closely with tenants and various teams. Highlight your communication skills and any experience you've had in customer-facing roles. We want to know how you connect with people!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Gateside Homes
✨Know Your Stuff
Make sure you brush up on housing management principles, tenancy agreements, and the legal framework surrounding social housing. Familiarise yourself with common issues tenants face, like arrears and anti-social behaviour, so you can speak confidently about how to address these challenges.
✨Showcase Your People Skills
As a Housing Officer, you'll be working closely with tenants and various stakeholders. Prepare examples of how you've successfully supported individuals in the past, especially those with additional needs. Highlight your communication skills and your ability to engage positively with diverse groups.
✨Demonstrate Organisational Skills
This role requires managing multiple tasks simultaneously. Be ready to discuss how you prioritise your workload and keep accurate records. You might even want to bring a sample of your organisational tools or methods to show how you stay on top of things.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the challenges they currently face, or how they measure success in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
