At a Glance
- Tasks: Support tenants in managing their homes and provide essential housing advice.
- Company: Join a dedicated team focused on making a difference in housing services.
- Benefits: Competitive salary, supportive environment, and opportunities for personal growth.
- Other info: Be part of a collaborative team with a focus on continuous improvement.
- Why this job: Make a real impact by helping people live safely and independently.
- Qualifications: Experience in housing management or customer service is a plus.
The predicted salary is between 30000 - 35000 £ per year.
Location: Hatfield, UK
Employment Type: Full-time
Hours: 37.5 hours per week
Reports to: Housing Services Manager
Salary: £30,000 - £35,000
Are you passionate about housing, tenancy sustainment and supporting people to live safely and independently? We are looking for a proactive and people-focused Housing Officer to join our Housing Services Team. This role is ideal for someone with experience in housing management, supported housing, social housing, tenancy support or a similar customer-facing service.
As a Housing Officer, you will provide high-quality housing and tenancy management services across a varied portfolio, including social housing and supported living accommodation. You will work closely with tenants, care and support providers, local authorities, maintenance teams and internal colleagues to ensure tenancies are well managed and tenants receive the right support to sustain their homes.
What you will be doing
You will be responsible for managing tenancy-related matters, including tenancy audits, tenancy sign-ups, lettings, voids, rent and utility payments, arrears prevention, property inspections, repairs reporting, anti-social behaviour concerns and complaints. You will also support tenants to understand their tenancy responsibilities, access relevant advice, maintain independence and engage positively with housing services.
Key responsibilities include:
- Providing advice and support to tenants on tenancy matters, welfare benefits and housing requests.
- Supporting tenants with additional needs to sustain their tenancies.
- Managing tenancy sign-ups, terminations, lettings and related paperwork.
- Working with finance and referrals teams to prevent and manage rent, service charge and utility arrears.
- Carrying out tenancy audits and property inspections.
- Supporting the management of nuisance, tenancy breaches and anti-social behaviour.
- Liaising with care providers, local authorities, maintenance teams and partner agencies.
- Maintaining accurate records and ensuring compliance with housing policies, procedures and legal requirements.
- Supporting tenant engagement and service improvement.
About you
We are looking for someone who is organised, professional and confident working with people from different backgrounds. You will have strong communication skills, good attention to detail and the ability to manage a varied workload.
You will ideally have:
- Experience in housing management, supported housing, social housing or tenancy management.
- Knowledge of tenancy agreements, arrears management, voids, lettings, repairs and complaints.
- An understanding of the legal and regulatory framework for social housing.
- Experience working with tenants or customers on a one-to-one basis.
- Good literacy, numeracy and record-keeping skills.
- A calm, respectful and solution-focused approach.
- An understanding of the barriers faced by people with learning disabilities, mental health needs, physical disabilities or sensory impairments.
- A housing or property management qualification is desirable, but relevant experience will also be considered.
Why join us?
This is a rewarding opportunity to make a real difference to people’s lives by helping tenants maintain safe, secure and sustainable homes. You will be part of a supportive team and have the opportunity to contribute to high-quality housing services and continuous improvement.
Apply now by submitting your CV and a short covering statement.
Housing Officer in Hatfield employer: Gateside Homes
Join our dedicated Housing Services Team in Hatfield, where your passion for housing and commitment to supporting individuals will make a tangible impact on the community. We offer a collaborative work culture that prioritises employee growth, with opportunities for professional development and training in housing management. Enjoy a fulfilling career with competitive salary packages and the chance to contribute to meaningful change in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer in Hatfield
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions for Housing Officers. Think about your past experiences and how they relate to the role. Practise your answers with a friend or in front of the mirror to boost your confidence.
✨Tip Number 3
Showcase your passion for housing! During interviews, share specific examples of how you've helped tenants or improved housing services. This will demonstrate your commitment and make you stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Housing Officer in Hatfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in housing management or any relevant customer-facing roles to show us you're the right fit!
Craft a Compelling Covering Statement:Your covering statement is your chance to shine! Use it to explain why you're passionate about housing and how your experience aligns with our mission at StudySmarter. Keep it concise but impactful!
Showcase Your People Skills:As a Housing Officer, you'll be working closely with tenants and various stakeholders. Make sure to mention any experience you have in supporting people from diverse backgrounds and how you’ve successfully managed relationships in the past.
Proofread Before You Submit:Typos and errors can make a bad impression. Take a moment to proofread your application to ensure it's polished and professional. We want to see your attention to detail right from the start!
How to prepare for a job interview at Gateside Homes
✨Know Your Stuff
Make sure you brush up on your knowledge of housing management and tenancy support. Familiarise yourself with tenancy agreements, arrears management, and the legal framework for social housing. This will show that you're not just passionate about the role but also well-informed.
✨Showcase Your People Skills
As a Housing Officer, you'll be working closely with tenants and various stakeholders. Prepare examples of how you've successfully communicated or resolved issues in previous roles. Highlight your ability to engage positively with people from diverse backgrounds.
✨Demonstrate Problem-Solving Abilities
Think of specific situations where you've tackled challenges, especially related to tenancy issues or customer service. Be ready to discuss how you approached these problems and what solutions you implemented, showcasing your calm and solution-focused approach.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the team you'll be joining. This shows your genuine interest in the position and helps you understand how you can contribute to improving housing services. It’s a great way to leave a lasting impression!
