At a Glance
- Tasks: Support the ward with admin duties, patient interactions, and team collaboration.
- Company: Join a leading healthcare provider in the North East, committed to high-quality patient care.
- Benefits: Enjoy a supportive work environment with health initiatives and diverse staff networks.
- Other info: Be part of a foundation trust known for innovation and respect in healthcare.
- Why this job: Make a real impact on patient care while developing your skills in a dynamic team.
- Qualifications: GCSE English or equivalent; IT skills are essential.
The predicted salary is between 24000 - 36000 £ per year.
The post holder will provide comprehensive administrative/clerical duties to support the ward, Consultant and junior medical staff, nurses and multidisciplinary teams within the Surgical Business Unit. The post holder will be a first point of contact for service users over the telephone and face to face.
The post holder will be expected to prioritise their work on a daily basis and to use their initiative and discretion. Dealing directly with patients/carers and relatives and dealing with matters that arise, as far as possible, without instruction. In Support of good quality / patient care, you will provide an efficient and effective service across the whole range of duties, and will work as part of a team to constantly improve the quality of the services we provide.Any other ad-hoc duties falling within the banding of the post.
Main duties of the job
To ensure that all notes are retrieved and prepared for patient's attending the ward.To ensure that all correspondence is filed within patients case notes in a timely manner and that case notes and are maintained and updated.To ensure the timely admission of patients onto careflow, booking of patients appointments,To ensure that Medical Notes are taken to Coding to ensure that all patients' episodes are coded.Retrieve case notes and record their movement using the electronic folder tracking modules (Filefast and Medway)To be involving in on-going training and development opportunities and contribute to your own personal development.
About us
Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.
Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.
We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.
Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronymICORE; Innovation, Care, Openness, Respect, Engagement.
We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.
The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.
Job responsibilities
The post holder will provide comprehensive administrative/clerical duties to support the ward, Consultant and junior medical staff, nurses and multidisciplinary teams within theSurgical Business Unit. The post holder will be a first point of contact for service users over the telephone and face to face.The post holder will be expected to prioritise their work on a daily basis and to use their initiative and discretion. Dealing directly with patients/carers and relatives and dealing with matters that arise, as far as possible, without instruction. In Support of good quality / patient care, you will provide an efficient and effective service across the whole range of duties, and will work as part of a team to constantly improve the quality of the services we provide. Any other ad-hoc duties falling within the banding of the post.
To ensure that all notes are retrieved and prepared for patients attending the ward.To ensure that all correspondence is filed within patients case notes in a timely manner and that case notes and are maintained and updated.To ensure the timely admission of patients onto Medway, booking of patients appointments,To ensure that Medical Notes are taken to Coding to ensure that all patients episodes are coded.Retrieve case notes and record their movement using the electronic folder tracking modules (Filefast and Medway)To be involving in on-going training and development opportunities and contribute to your own personal development.
Person Specification
- GCSE Maths and English or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Ward Clerk in Gateshead employer: Gateshead Health
Gateshead Health is an exceptional employer that prioritises the well-being of both its staff and patients. With a strong commitment to fostering a supportive work culture, employees benefit from ongoing training and development opportunities, ensuring personal and professional growth. Located in the heart of Gateshead, our team enjoys a collaborative environment where compassion and teamwork are at the forefront of delivering high-quality patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Ward Clerk in Gateshead
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Gateshead Health.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Gateshead Health.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Gateshead Health, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Ward Clerk in Gateshead
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Gateshead Health.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Gateshead Health.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Gateshead Health. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Gateshead Health. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Gateshead Health
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Gateshead Health’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
