At a Glance
- Tasks: Join us as a Waiting List Coordinator/Receptionist, managing patient appointments and supporting medical teams.
- Company: Be part of a leading healthcare provider in the North East, dedicated to high-quality patient care.
- Benefits: Enjoy a permanent full-time role with a focus on staff wellbeing and diverse support networks.
- Other info: This role is subject to a Disclosure and Barring Service check.
- Why this job: Make a real impact in healthcare while developing your skills in a supportive environment.
- Qualifications: NVQ 3 in Business Administration or equivalent experience required; NHS experience preferred.
The predicted salary is between 24000 - 36000 £ per year.
Waitling List Coordinator/Receptionist (Band 3)
Waiting List Coordinary/Recepionist PIU Full Time 37.5 hours per week - Permanent
Applications are invited from hard working and organised individuals to provide a high quality administrative service based within the Procedure Investigation Department within the Medicine Business Unit. You will be based at the Queen Elizabeth Hospital.
Main duties of the job
Applications are invited from hard working and motivated individuals to the above post. The post holder will provide comprehensive administration/reception duties to support the Procedure Investigation Unit, Consultant and junior medical staff, nurses and multidisciplinary teams within the Medicine Business Unit. The post holder will be a first point of contact for service users over the telephone and face to face.
Proactively manages patients referred for elective treatment or other procedures, add to waiting lists/ensure VBC compliance, calculate pathway dates, schedule appointments, treatment or other procedures, monitor progress, identify potential breaches & liaise with clinician/other parties to resolve, plan and manage effective utilisation of Clinical diaries.
Main point of contact for patient and third parties (eg other clinicians, GP, police, social care, legal) to resolve queries, respond to requests for information or notify third party of information as required by clinicians.
Collating performance information as required by clinicians or service management.
About us
Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.
Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.
We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.
Our values should be the \'golden thread\' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronymICORE; Innovation, Care, Openness, Respect, Engagement.
We have a number of staff networks including the BAME network, D-Ability network, LGBTQ+ Network and the Women\'s Network, to challenge us and help us to constantly improve. Our armed forces network is one of our emerging networks.
The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our \'Balance\' programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.
Job responsibilities
The post holder will provide comprehensive administration/reception duties to support the Procedure Investigation Unit, Consultant and junior medical staff, nurses and multidisciplinary teams within the Medicine Business Unit. The post holder will be a first point of contact for service users over the telephone and face to face
Proactively manages patients referred for elective treatment or other procedures, add to waiting lists/ensure VBC compliance, calculate pathway dates, schedule appointments, treatment or other procedures, monitor progress, identify potential breaches & liaise with clinician/other parties to resolve, plan and manage effective utilisation of Clinical diaries.
Main point of contact for patient and third parties (eg other clinicians, GP, police, social care, legal) to resolve queries, respond to requests for information or notify third party of information as required by clinicians.
Investigate and collate information for DATIX incidents/complaints as required by clinicians or service management.
Provide information to assist performance reporting and resolution of queries or complaints (e.g. DATIX) as required.
Collating performance information as required by clinicians or service management.
Person Specification
Qualifications
- NVQ 3 Certificate in Business Administration or equivalent experience
- OCR/RSA 3 in Typing or Word Processing or equivalent experience
Experience
- Experience of working in NHS or healthcare environment
- Experience of working in secretarial or office environment
- Experienced in using Microsoft Office packages
Skills
- Effective written and oral communication skills.
- Ability to demonstrate good organisational planning skills
- Willingness to update knowledge and skills as part of continuous personal development plan
- Ability to work autonomously and also as part of a team, developing good working relationships with colleagues
- Knowledge of administrative systems and procedures.
- Knowledge of Careflow system
- Knowledge of medical terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-LjbffrWaitling List Coordinator/Receptionist (Band 3) in Gateshead employer: Gateshead Health
As a leading healthcare provider in the North East of England, we pride ourselves on being an excellent employer that values innovation, care, openness, respect, and engagement. Our supportive work culture is enhanced by various staff networks and a strong commitment to employee wellbeing through our 'Balance' programme, ensuring that all staff have access to resources that promote a healthy work-life balance. With opportunities for professional growth and development within a dynamic team at the Queen Elizabeth Hospital, we offer a rewarding environment for those looking to make a meaningful impact in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Waitling List Coordinator/Receptionist (Band 3) in Gateshead
✨Tip Number 1
Familiarise yourself with the NHS and healthcare environment, especially the specific procedures and terminology used in the Procedure Investigation Unit. This knowledge will help you speak confidently about your understanding of the role during any interviews.
✨Tip Number 2
Highlight your organisational skills by preparing examples of how you've effectively managed multiple tasks or projects in previous roles. Being able to demonstrate your ability to prioritise and manage time efficiently is crucial for this position.
✨Tip Number 3
Network with current or former employees of the organisation to gain insights into the work culture and expectations. This can provide you with valuable information that you can use to tailor your approach during the application process.
✨Tip Number 4
Prepare to discuss your experience with administrative systems and Microsoft Office packages. Be ready to share specific examples of how you've used these tools to improve efficiency or resolve issues in past roles.
We think you need these skills to ace Waitling List Coordinator/Receptionist (Band 3) in Gateshead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in administration and reception duties, particularly within healthcare settings. Emphasise any qualifications like NVQ 3 in Business Administration or equivalent experience.
Craft a Strong Cover Letter:Write a cover letter that showcases your organisational skills and ability to manage patient queries effectively. Mention your familiarity with medical terminology and administrative systems, as these are crucial for the role.
Highlight Communication Skills:In your application, stress your effective written and oral communication skills. Provide examples of how you've successfully interacted with patients and third parties in previous roles.
Showcase Teamwork and Autonomy:Demonstrate your ability to work both independently and as part of a team. Include examples from past experiences where you developed good working relationships with colleagues and managed tasks autonomously.
How to prepare for a job interview at Gateshead Health
✨Show Your Organisational Skills
As a Waitlist Coordinator/Receptionist, you'll need to demonstrate your ability to manage multiple tasks efficiently. Prepare examples from your past experiences where you successfully organised schedules or managed waiting lists.
✨Familiarise Yourself with Medical Terminology
Understanding medical terminology is crucial for this role. Brush up on relevant terms and phrases that may come up during the interview, as it will show your commitment and readiness for the position.
✨Demonstrate Effective Communication
Since you'll be the first point of contact for patients and third parties, practice clear and concise communication. Be ready to discuss how you've handled difficult conversations or resolved queries in previous roles.
✨Align with Company Values
Research the company's values, especially the ICORE acronym: Innovation, Care, Openness, Respect, Engagement. Think of examples from your experience that reflect these values and be prepared to share them during the interview.
