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- Tasks: Join our Care of the Elderly Team as a Medical Secretary, handling vital administrative tasks.
- Company: Be part of a leading healthcare provider in the North East, dedicated to exceptional patient care.
- Benefits: Enjoy a supportive work environment with health initiatives and diverse staff networks.
- Other info: Opportunity for personal development and a chance to contribute to community health services.
- Why this job: Make a real impact in healthcare while developing your skills in a dynamic team.
- Qualifications: NVQ Level III in Business Administration or equivalent experience required; secretarial experience preferred.
The predicted salary is between 24000 - 36000 £ per year.
Medical Secretary Care of the Elderly Team
Medical Secretary Care of the Elderly (Band 3)
Applications are invited from hard working and organised individuals to provide a high quality secretarial and administrative service based within the Care of the Elderly Department within the Medicine Business Unit. You will be based at the Queen Elizabeth Hospital.
Main duties of the job
You should have previous secretarial/administrative experience, preferably within an acute medical setting. Good written and verbal communication skills are essential together with good organisational and planning skills. You should possess RSA/OCR III in Text/Word Processing or have the equivalent level of experience or be working towards this. You should also have knowledge of a range of secretarial procedures and software programmes. A working knowledge of CareFlow(Patient Administration System) is also desirable. You should also have an understanding of medical terminology. NVQ Level III in Business Administration or equivalent experience is essential. An Audio typing certificate or relevant experience is desirable.
The post holder will be expected to prioritise their work on a daily basis using a significant amount of initiative and discretion in the discharge of all duties.
Duties will include typing of clinical correspondence. Co-ordinating multi- disciplinary team meetings, booking appointments, data collection and filing of orphan data. You will also be expected to retrieve case notes and record patient activity and outcomes on Careflow.
About us
Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.
Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.
We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.
Our values should be the \’golden thread\’ which runs through everything we do – they are the core of who we are. Our five values can easily be remembered by the simple acronymICORE; Innovation, Care, Openness, Respect, Engagement.
We have a number of staff networks including the BAME network, D-Ability network, LGBTQ+ Network and the Women\’s Network, to challenge us and help us to constantly improve. Our armed forces network is one of our emerging networks.
The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our \’Balance\’ programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.
Job responsibilities
Provide a high quality clinical typing service as delegated by the Senior Medical Secretary, including; clinic instructions/outcomes, minutes from meetings, populate information into report templates, type ward rounds, update routine information in procedural documents etc.
Action tasks arising from typing; including updating systems, outcome codes, recording OCPS, completing required documentation such as VBC PAT form, internal re-referral, ITP & image transfer and escalate to the Senior Medical Secretary for resolution if required.
Virtual Clinic or Multi-Disciplinary Team Meeting support where required as delegated by the Senior Medical Secretary(e.g. populating pro forma, attending and following up actions from clinic, live typing).
Provide information to assist performance reporting and resolution of queries or complaints (e.g. DATIX) as required.
To contribute as delegated by the Senior Medical Secretary to ensure the effective and efficient delivery of the clinical administration function.
Person Specification
Qualifications
- NVQ 3 Certificate in Business Administration or equivalent experience
- RSA 3 in Typing or Word Processing or equivalent experience
Experience
- Experience of working in NHS or healthcare environment
- Experience of working in secretarial or office environment
- Experienced in using Microsoft Office packages
Skills
- oEffective written and oral communication skills.
- oAbility to demonstrate good organisational planning skills
- oWillingness to update knowledge and skills as part of continuous personal development plan
- oAbility to work autonomously and also as part of a team, developing good working relationships with colleagues
- oKnowledge of Careflow system
- oKnowledge of medical terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Medical Secretary Care of the Elderly Team employer: Gateshead Health
Contact Detail:
Gateshead Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Secretary Care of the Elderly Team
✨Tip Number 1
Familiarise yourself with the CareFlow Patient Administration System, as having a working knowledge of this software will give you an edge. Consider reaching out to current or former employees to gain insights into how they use it in their daily tasks.
✨Tip Number 2
Highlight your organisational skills by preparing examples of how you've successfully managed multiple tasks in previous roles. Be ready to discuss specific situations where your initiative made a difference in your team's efficiency.
✨Tip Number 3
Brush up on medical terminology relevant to the elderly care sector. This knowledge will not only help you in the role but also demonstrate your commitment to understanding the field during any interviews.
✨Tip Number 4
Network with professionals in the healthcare sector, especially those who work in administrative roles. Attend local healthcare events or join online forums to connect with others and learn more about the expectations for a Medical Secretary.
We think you need these skills to ace Medical Secretary Care of the Elderly Team
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant secretarial and administrative experience, particularly in an acute medical setting. Emphasise your qualifications such as NVQ Level III in Business Administration and any typing certifications.
Craft a Strong Cover Letter: Write a cover letter that showcases your organisational skills and ability to prioritise tasks. Mention your familiarity with medical terminology and any experience with CareFlow or similar systems.
Highlight Communication Skills: In both your CV and cover letter, emphasise your effective written and verbal communication skills. Provide examples of how you've successfully communicated in previous roles, especially in a healthcare environment.
Showcase Initiative and Discretion: Demonstrate your ability to use initiative and discretion in your application. Include specific examples of situations where you had to prioritise tasks or handle sensitive information responsibly.
How to prepare for a job interview at Gateshead Health
✨Showcase Your Organisational Skills
As a Medical Secretary, you'll need to demonstrate your ability to manage multiple tasks efficiently. Prepare examples from your past experience where you successfully prioritised tasks or managed a busy schedule.
✨Familiarise Yourself with Medical Terminology
Understanding medical terminology is crucial for this role. Brush up on relevant terms and phrases that are commonly used in the Care of the Elderly sector to show your knowledge during the interview.
✨Highlight Your Communication Skills
Effective communication is key in this position. Be ready to discuss how you've effectively communicated with colleagues, patients, or other stakeholders in previous roles, especially in a healthcare setting.
✨Demonstrate Your IT Proficiency
Since the role requires knowledge of various software programmes, including CareFlow, be prepared to discuss your experience with these tools. If you have any certifications or training, mention them to strengthen your case.