At a Glance
- Tasks: Provide essential admin support in a fast-paced radiology department.
- Company: Join a leading healthcare trust dedicated to patient care and innovation.
- Benefits: Flexible hours, supportive team, and opportunities for personal growth.
- Other info: Be part of a diverse team committed to excellence in healthcare.
- Why this job: Make a real difference in patient journeys and outcomes every day.
- Qualifications: GCSEs in Maths and English, plus admin experience in a radiology setting.
The predicted salary is between 30000 - 42000 £ per year.
Are you organised, compassionate and ready to make a real difference in a patient-focused service? Diagnostic Imaging delivers a wide range of high-quality diagnostic and interventional imaging across the full patient pathway. In 2023, over 183,000 scans were performed, making it one of the most active departments in the Trust. As an Admin & Clerical Officer, you will provide essential administrative support across a variety of imaging services. Our front-of-house team operates 7 days a week, 8am-8pm, ensuring smooth patient flow and efficient use of imaging capacity. You will join a supportive team of over 200 staff, all committed to delivering excellent patient care. This is an exciting opportunity to use your organisational skills, teamwork and attention to detail in a fast-paced environment where your role directly contributes to timely diagnosis and improved care outcomes. If you are proactive, patient-focused and thrive in a busy setting, we would love to hear from you. Join our friendly, forward-thinking team and help us deliver an outstanding experience for every patient. Previous applicants need not apply.
Main duties of the job
- Providing a professional reception service across Main Radiology, MRI and Ultrasound reception areas, acting as the first point of contact for patients and signposting appropriately.
- Booking and managing inpatient and outpatient appointments, ensuring cancellations are effectively utilised.
- Maintaining accurate and confidential patient records.
- Coordinating medico-legal and image transfer requests (including urgent "blue light" cases) and supporting report distribution.
- Handling telephone and face-to-face queries professionally and escalating as required.
- Working collaboratively with Radiologists, Radiographers, Nurses and wider teams.
- Supporting service development and Safecare initiatives.
This role offers an excellent opportunity to contribute to the delivery of high-quality diagnostic services in a fast-paced environment, where teamwork and patient care are at the heart of everything we do.
About us
Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead. Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients. We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region. Our values should be the "golden thread" which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronym ICORE; Innovation, Care, Openness, Respect, Engagement. We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks. The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.
Job responsibilities
- Provide a competent and efficient reception service across multiple areas (Main Radiology, MRI and Ultrasound).
- Welcome and signpost patients to the appropriate area, ensuring they are correctly booked into the department.
- Arrange and reschedule inpatient and outpatient appointments, making use of cancelled slots to maximise efficiency.
- Respond to patient queries and telephone enquiries professionally, accurately and with empathy.
- Ensure patient notes are correctly managed, handled securely and confidentiality is maintained at all times.
- Monitor task pads (e.g. ultrasound duty pad) and relay messages promptly and accurately.
- Action daily reports and ensure results are securely forwarded to referrers.
- Manage your workload effectively, prioritising tasks to meet operational deadlines.
Key Responsibilities
- Reception & Patient Coordination
- Information Management & Record Handling
- Specialist Administrative Support
- General Administrative Duties
- Teamwork, Flexibility & Values
Person Specification
- Indicate a willingness and ability to support other team members and the ability to adapt to developing service needs.
- Good organisational skills.
- Good communication skills both written and verbal.
- Good telephone manner.
QUALIFICATIONS AND TRAINING
- Good standard of general education (GCSE or equivalent, including Maths and English).
- MUST BE ABLE TO PRODUCE CERTIFICATES OF GRADES.
- Appropriate and equivalent NVQ level 2 qualification.
EXPERIENCE
- Working knowledge of Windows and Microsoft Outlook, Word, Excel or a similar package.
- MUST HAVE Previous administrative experience in a Radiology admin setting.
- Recent Experience of Radiology Systems (RIS & PACS) and Trust Patient Administration Systems (PAS).
DISPOSITION
- Calm disposition.
- Ability to work effectively without direct supervision and within a team.
- Ability to adapt to change.
SPECIAL REQUIREMENTS
- Able and willingness to work flexibly within core hours between 8am - 8pm to support 7 day working.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Radiology Administration and Clerical Officer in Gateshead employer: Gateshead Health
Gateshead Health is an exceptional employer that prioritises the well-being of both its staff and patients. With a strong commitment to fostering a supportive work culture, employees benefit from ongoing training and development opportunities, ensuring personal and professional growth. Located in the heart of Gateshead, our team enjoys a collaborative environment where compassion and teamwork are at the forefront of delivering high-quality patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Radiology Administration and Clerical Officer in Gateshead
✨Tip Number 1
Get to know the company! Research their values and recent projects. When you walk into that interview, you want to show them you’re not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel when it’s time to shine.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and polished. It shows you respect the opportunity and are serious about joining their team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you on their radar and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Radiology Administration and Clerical Officer in Gateshead
Some tips for your application 🫡
Show Your Organisational Skills:In your application, highlight your organisational skills. Mention any experience you have in managing appointments or handling patient records, as these are key to the role of an Admin & Clerical Officer.
Be Patient-Focused:Make sure to convey your compassion and commitment to patient care. Share examples of how you've provided excellent service in previous roles, as this aligns perfectly with our values at StudySmarter.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements of the Radiology Administration and Clerical Officer role. We want to see how you fit into our team!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, and we can’t wait to hear from you!
How to prepare for a job interview at Gateshead Health
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Radiology Administration and Clerical Officer. Familiarise yourself with the key duties like managing patient records, booking appointments, and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or improved processes. Be ready to discuss how you prioritise tasks and handle busy periods, as this will demonstrate your capability to thrive in a fast-paced environment.
✨Emphasise Teamwork and Communication
The job involves working closely with various healthcare professionals, so highlight your teamwork and communication skills. Share specific instances where you've collaborated effectively with others or resolved conflicts. This will illustrate your ability to contribute positively to the supportive team culture they value.
✨Prepare for Patient Interaction Scenarios
As you'll be the first point of contact for patients, think about how you'd handle different patient scenarios. Practice responses to common queries or complaints, focusing on empathy and professionalism. This preparation will help you convey your patient-focused approach during the interview.
