Organisation Development and Learning Coordinator in Gateshead

Are you someone who enjoys improving processes, finding smarter ways of working and bringing new ideas to enhance services? We are looking for an enthusiastic and proactive Organisation and People Development Coordinator to join our OD and Learning team at Gateshead Health NHS Foundation Trust. This is an exciting opportunity to play a key role in supporting the delivery of learning, leadership and people development activities across the Trust.

As well as coordinating a wide range of learning and development programmes and systems, you will help drive continuous improvement by reviewing processes, identifying efficiencies and supporting the introduction of innovative digital and automated solutions. Working closely with colleagues across the organisation, you will lead a small administrative team, use data and insights to support decision making, and contribute to projects that improve the experience of learners, managers and staff. We are looking for someone who is curious, forward-thinking and confident in challenging existing ways of working to help us create effective, modern and customer-focused services.

If you enjoy turning ideas into practical improvements, embracing technology and making a positive impact through excellent organisation and service delivery, we'd love to hear from you.

Main duties of the job:

• Provide day-to-day coordination of administrative processes across the function to support smooth and effective service delivery.
• Act as a senior point of contact for the administrative team, offering guidance and ensuring consistent, high-quality customer service.
• Maintain, update and monitor a range of trackers, including apprenticeships, widening participation activities, induction, Trust Prospectus updates, CPD, Learning Needs Analysis, coaching, study leave and ESR-related information.
• Ensure accurate and timely recording of learning information and support the preparation of reports, data summaries and documentation.
• Support the organisation and coordination of activities, events and programmes, ensuring all arrangements are completed.
• Contribute to the continuous improvement of administrative processes, identifying opportunities to streamline workflows, improve accuracy and enhance the learner experience.
• Assist in exploring and implementing digital and automated solutions to reduce manual tasks and support modernised ways of working.
• Line manage the assistant team, including overseeing workload allocation, providing day-to-day support, encouraging good team communication.
• Maintain confidentiality and adhere to Trust policies, procedures and data governance at all times.

About us:

Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead. Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients. We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.

Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronym ICORE; Innovation, Care, Openness, Respect, Engagement. We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks. The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.

Job responsibilities:

The post holder will provide high-quality administrative coordination to support the smooth and efficient delivery of Organisation Development and Learning activities across the Trust. Working as a senior point of contact within the administrative team, the role ensures that learners, colleagues and partners receive an effective and responsive service. The role is responsible for maintaining and coordinating a range of key learning and development processes and trackers, including areas such as apprenticeships, widening participation, induction, the Trust Prospectus, CPD, Learning Needs Analysis, coaching, study leave and ESR updates. The post holder will support the organisation of these activities to ensure accurate, timely information and effective day-to-day operations. The post holder will contribute to continuous improvement by reviewing administrative procedures, identifying opportunities for streamlining and supporting the introduction of digital and automated approaches where appropriate. The role includes line management responsibility for the Assistant Team, supporting their daily work, promoting good communication and ensuring consistent, high-standard administrative practice across the team.

Person Specification:

Knowledge:

• CIPD Level 3 qualified or equivalent knowledge and experience of a range of administrative and HR/People procedures.
• Additional training /experience to diploma level (e.g., in learning administration, training coordination, digital learning systems, education technology, or project support).

Skills:

• Highly competent with Microsoft/Computer products, in particular Word, Excel, MS Teams, Sharepoint intranet etc.
• Excellent organisational and prioritising skills, including the ability to manage a high workload and work under pressure.
• Ability to provide and analyse information.
• Ability to work independently and confidently on own initiative.
• Awareness of confidentiality when dealing with staff information.
• Knowledge of automating processes/workflows using systems such as PowerAutomate.

Experience:

• Experience of working in a HR or People Department.
• Previous experience of delivering a high quality, customer focussed service.
• Previous experience of using electronic HR/L&D/People systems to record and report information.
• Previous line management/supervisory experience.
• Previous experience of working in the NHS.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.