At a Glance
- Tasks: Support the Hospice at Home team with vital admin and coordination tasks.
- Company: Join a leading NHS Foundation Trust dedicated to high-quality patient care.
- Benefits: Enjoy a supportive work environment, career development, and health initiatives.
- Other info: Be part of a diverse team with strong values and excellent growth opportunities.
- Why this job: Make a meaningful impact in end-of-life care while gaining valuable experience.
- Qualifications: GCSEs in Maths and English, NVQ level 3 in Business Administration preferred.
The predicted salary is between 23735 - 29009 £ per year.
The post holder will be responsible for directly supporting the Hospice at Home team in Gateshead with the administration and co-ordination of services and schedules.
They will provide vital administrative support to the team which provides domiciliary care to patients at the end of life who wish to be cared for at home.
The post holder will also work alongside the End of Life care facilitator to support with the administrationrequired for Palliative and End of Life care education across the trust.
Main duties of the job
- Support and assist the Nurse Coordinator to successfully deliver all activitiesrelating to the day to day business of the team.
This will include the planning ofhome visits for a team of Band 3 support workers.
- Responsible for the development and delivery of high quality administrationprocesses to aid the delivery of safe and effective clinical services in a communitysetting.
- Respond to external and internal telephone enquiries and take appropriate action asa result of the enquiry.
- Prioritise telephone calls regarding patient information and potential interventions, taking all necessary action for the call to be handled as quickly and efficiently as possible.
- Respond and manage any e-mail queries and requests for meetings on behalf of the team.
- Maintain the diary of the Nurse Coordinator and any other designated team member Scheduling appointments and resolving conflicting diary appointments.
- Preparing agendas, collating papers and distributing documents to meeting attendees as directed by the Nurse Coordinator.
- Dealing with and collating data. Contribute to the preparation and development of multiple reports of varying content,
- Preparation of presentations, letters and other documents to a very high standard.
- Support End of life care facilitator with education administration
About us
Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.
Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.
We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.
Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are.
Our five values can easily be remembered by the simple acronym ICORE; Innovation, Care, Openness, Respect, Engagement.
We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve.
Our Armed Forces network is one of our emerging networks.
The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme balancegateshead. com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.
- Job responsibilities
- Support and assist the Nurse Coordinator to successfully deliver all activities relating to the day to day business of the team.
This will include the planning of home visits for a team of Band 3 support workers.
- Responsible for the development and delivery of high quality administration processes to aid the delivery of safe and effective clinical services in a community setting
- Respond to external and internal telephone enquiries and take appropriate action as a result of the enquiry.
- Prioritise telephone calls regarding patient information and potential interventions, taking all necessary action for the call to be handled as quickly and efficiently as possible.
- Exercise excellent communication skills with a wide range of stakeholders.
- Respond and manage any e-mail queries and requests for meetings on behalf of the team.
- Maintain the diary of the Nurse Coordinator and any other designated team member
- Scheduling appointments and resolving conflicting diary appointments.
- Preparing agendas, collating papers and distributing documents to meeting attendees as directed by the Nurse Coordinator.
- Daily use of Emis Community module
- Dealing with and collating data.
- Contribute to preparation and development of multiple reports of varying content, including the development of the suite of documents required to embed robust processes and any business cases to support the team.
- Preparation of presentations, letters and other documents to a very high standard.
- Work with limited supervision using own initiative.
- Be aware of the priorities and needs of the team and assisting in achieving all deadlines.
- Maintain a courteous helpful attitude and respect confidentiality.
- Undertaking data analysis and interpretation as required.
- Monitoring progress and checking against agreed targets.
- Managing electronic and hard copy filing and bring-forward systems.
Qualifications
- Good standards of general educationminimum of 4 GCSE's of equivalent including Math's and English Language grade 4.
- Educated to NVQ level 3 (at least in Business administration or equivalent knowledge/experience
- Previous NHS experience
- Knowledge
- Knowledge of computer packages: Word, Excel, Access, Outlook and Powerpoint Knowledge of Data Protection and Calidcott Principles
- Knowledge of Healthcare IT System
Experience
- Experience of supporting managers or teams of staff
- Experience of working with computer systems/programs (Databases, Power Point, word document)
- Experience of working with Community based healthcare services
Skills
- Ability to communicate accurately verbally and in writing with a wide range of people.
- Ability to prioritise workload
- Experience of working in palliative care.
- Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
- Elmwood, Queen Elizabeth Hospital, Gateshead NHS Foundation Trust
- Elmwood, Queen Elizabeth Hospital, Gateshead NHS Foundation Trust
- #J-18808-Ljbffr
Hospice at Home- Service Administrator in Gateshead employer: Gateshead Health
Gateshead Health is an exceptional employer that prioritises the well-being of both its staff and patients. With a strong commitment to fostering a supportive work culture, employees benefit from ongoing training and development opportunities, ensuring personal and professional growth. Located in the heart of Gateshead, our team enjoys a collaborative environment where compassion and teamwork are at the forefront of delivering high-quality patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Hospice at Home- Service Administrator in Gateshead
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Gateshead Health.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Gateshead Health.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Gateshead Health, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Hospice at Home- Service Administrator in Gateshead
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Gateshead Health.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Gateshead Health.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Gateshead Health. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Gateshead Health. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Gateshead Health
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Gateshead Health’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
