At a Glance
- Tasks: Provide clerical support in a fast-paced emergency care environment and assist patients and staff.
- Company: Join a leading healthcare provider in the North East, dedicated to high-quality patient care.
- Benefits: Flexible working hours, supportive work culture, and opportunities for personal development.
- Other info: Work across multiple sites with a focus on teamwork and professional growth.
- Why this job: Make a real difference in patients' lives while gaining valuable administrative experience.
- Qualifications: GCSE English and Maths, previous admin experience, and strong communication skills.
The predicted salary is between 24000 - 36000 £ per year.
To provide clerical support to Medical & Nursing staff within the Urgent and Emergency care service line within the medicine business unit. To undertake clerical duties at the direction of the admin team lead and service line managers including but not limited to booking in patients in a busy emergency care environment, dealing with sensitive medical records and interacting with visitors and relatives.
Main duties of the job:
- To greet all patients and relatives attending the Emergency Care Centre / Blaydon UTC in a professional manner.
- To ensure all patients coming into the A&E / Blaydon UTC departments are registered efficiently and accurately on to the Trusts electronic computer systems.
- To provide front line reception / ward clerk duties, answering telephone enquiries from GPs, patients, relatives, members of the public and other organisations.
- Answering face to face enquiries from patients and clinical staff within the department.
- Work as a team and autonomously delivering a comprehensive administration / clerical service to all areas within the Emergency Care Centre.
- To manage appointment systems, patients registration systems and all other service software. In addition, booking, rescheduling and cancelling patient clinic appointments.
- Maintaining patient computer and paper records.
- To offer flexibility around the working patterns to ensure adequate staffing levels during all service hours. As an Emergency Department post holder will be expected to work on a 24hr rota including weekends and Bank Holidays including Christmas and New Year.
- Liaising with internal and external agencies.
- Ensuring Discharge Summaries are raised and sent out in a timely manner.
- Maintain the high standards of the Emergency Care Centre and all departments associated within it.
- Provide excellent customer services to all our patients and visitors to the service.
- Assist in the training and development of new staff.
Person Specification:
- GCSE English and Maths grade 9-4 (A*-C) or equivalent.
- Previous Admin/Clerical Experience.
- Good understanding of Information Governance & Confidentiality.
- Previous knowledge of using Careflow and NHS IT systems.
- NVQ Level 2 in Business & Admin.
Knowledge and skills:
- Being able to prioritise workload and have exceptional organisational skills.
- Excellent conflict de-escalation and diffusing skills.
- Good communication/Interpersonal skills.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
ECC Administration Officer in Gateshead employer: Gateshead Health
Gateshead Health is an exceptional employer that prioritises the well-being of both its staff and patients. With a strong commitment to fostering a supportive work culture, employees benefit from ongoing training and development opportunities, ensuring personal and professional growth. Located in the heart of Gateshead, our team enjoys a collaborative environment where compassion and teamwork are at the forefront of delivering high-quality patient care.
StudySmarter Expert Advice🤫
We think this is how you could land ECC Administration Officer in Gateshead
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at Gateshead Health for the ECC Administration Officer role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace ECC Administration Officer in Gateshead
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with Gateshead Health, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at Gateshead Health, and how you can make a difference!
How to prepare for a job interview at Gateshead Health
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at Gateshead Health.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like Gateshead Health appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how Gateshead Health supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
