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- Tasks: Provide clerical support in a fast-paced emergency care environment and assist patients and staff.
- Company: Join a leading healthcare provider in the North East, dedicated to high-quality patient care.
- Benefits: Flexible working hours, supportive work culture, and opportunities for personal development.
- Why this job: Make a real difference in patients' lives while gaining valuable administrative experience.
- Qualifications: GCSE English and Maths, previous admin experience, and strong communication skills.
- Other info: Work across multiple sites with a focus on teamwork and professional growth.
The predicted salary is between 24000 - 36000 £ per year.
To provide clerical support to Medical & Nursing staff within the Urgent and Emergency care service line within the medicine business unit. To undertake clerical duties at the direction of the admin team lead and service line managers including but not limited to booking in patients in a busy emergency care environment, dealing with sensitive medical records and interacting with visitors and relatives.
Main duties of the job:
- To greet all patients and relatives attending the Emergency Care Centre / Blaydon UTC in a professional manner.
- To ensure all patients coming into the A&E / Blaydon UTC departments are registered efficiently and accurately on to the Trusts electronic computer systems.
- To provide front line reception / ward clerk duties, answering telephone enquiries from GPs, patients, relatives, members of the public and other organisations.
- Answering face to face enquiries from patients and clinical staff within the department.
- Work as a team and autonomously delivering a comprehensive administration / clerical service to all areas within the Emergency Care Centre.
- To manage appointment systems, patients registration systems and all other service software. In addition, booking, rescheduling and cancelling patient clinic appointments.
- Maintaining patient computer and paper records.
- To offer flexibility around the working patterns to ensure adequate staffing levels during all service hours. As an Emergency Department post holder will be expected to work on a 24hr rota including weekends and Bank Holidays including Christmas and New Year.
- Liaising with internal and external agencies.
- Ensuring Discharge Summaries are raised and sent out in a timely manner.
- Maintain the high standards of the Emergency Care Centre and all departments associated within it.
- Provide excellent customer services to all our patients and visitors to the service.
- Assist in the training and development of new staff.
Person Specification:
- GCSE English and Maths grade 9-4 (A*-C) or equivalent.
- Previous Admin/Clerical Experience.
- Good understanding of Information Governance & Confidentiality.
- Previous knowledge of using Careflow and NHS IT systems.
- NVQ Level 2 in Business & Admin.
Knowledge and skills:
- Being able to prioritise workload and have exceptional organisational skills.
- Excellent conflict de-escalation and diffusing skills.
- Good communication/Interpersonal skills.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
ECC Administration Officer in Gateshead employer: Gateshead Health
Contact Detail:
Gateshead Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ECC Administration Officer in Gateshead
✨Tip Number 1
Get to know the company! Research their values and mission, especially the ICORE principles. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your communication skills. As an ECC Administration Officer, you'll be interacting with patients and staff all day. Role-play common scenarios with a friend to boost your confidence and ensure you're ready to handle any situation.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local health service events. This can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at the Emergency Care Centre.
We think you need these skills to ace ECC Administration Officer in Gateshead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of ECC Administration Officer. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role involves interacting with patients and staff, it's crucial to demonstrate your excellent communication skills in your written application. Use clear and professional language to reflect your ability to engage effectively.
Highlight Relevant Experience: If you've got previous admin or clerical experience, make it shine! We love to see how your past roles have prepared you for the fast-paced environment of the Emergency Care Centre.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Gateshead Health
✨Know Your Role
Familiarise yourself with the specific duties of an ECC Administration Officer. Understand the importance of clerical support in a busy emergency care environment and be ready to discuss how your previous experience aligns with these responsibilities.
✨Showcase Your Communication Skills
Since you'll be interacting with patients, relatives, and medical staff, practice clear and professional communication. Prepare examples of how you've effectively handled enquiries or resolved conflicts in past roles to demonstrate your interpersonal skills.
✨Emphasise Organisational Skills
Highlight your ability to manage multiple tasks efficiently. Be prepared to discuss how you prioritise workloads and maintain accuracy, especially when dealing with sensitive medical records and appointment systems.
✨Align with Company Values
Research the organisation's values—Innovation, Care, Openness, Respect, Engagement. Think of examples from your experience that reflect these values and be ready to share them during the interview to show you're a great cultural fit.