E-Rostering and Attendance (ERA) Support Administrator
The succesful candidate will work as part of the e-rostering admin team and alongside the Flexible resourcing team.
The role will be Monday to Friday and working office hours.
You will work to support wards, departments, managers and system users navigate the system to produce safe and efficient rosters in line with policy and proceedure. On site working will support queries from employees attending the office seeking support, guidance and advice.
Main duties of the job
Key tasks will be supporting users of the ERA system by providing advice and guidance via telephone, teams, e-mail and face-to-face. You will respond to e-mails and telephone calls on a daily basis, resolving issues and queries, working alongside the System Administrators. You will develop knowledge and skills to be able to configure system configuration to best suit the individual and/or varying needs of the service.
As part of the ongoing development of the ERA system, you will be able to contribute to the delivery of new system functionality across the Trust and develop yourself as a system expert. You require strong IT skills, knowledge of windows-based software and confidence in learning and using IT systems.
We are looking for a highly motivated person with a keen eye for attention to detail. You will be a confident communicator and have excellent interpersonal/administrative skills and knowledge. It is essential that you enjoy working within a team and have a friendly and professional manner. You will also have strong IT skills, knowledge of windows-based software and confidence in learning and using IT systems. Someone who embraces change for improvement and efficiency would be the ideal candidate.
About us
Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.
Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.
We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.
Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronymICORE; Innovation, Care, Openness, Respect, Engagement.
We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.
The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.
Job responsibilities
Provide day-to-day support to the ERA System Administrators resolving system queries, providing advice and guidance, resolving software and system operational problems.
Undertake and maintain system configuration to ensure the availability of up-to-date and timely data items within system.
Provide daily Trust reports to support Business Intelligence dashboards for Health & Wellbeing and daily situation report for live staffing (sitrep).
Create bespoke reports in response to adhoc requests by Managers
Preparation of documentation associated with system processes (standard operating procedures / end user training guides)
Ensure all new Managers have received adequate training and have appropriate system access levels to enable them to fulfil their role.
Support System Administrators with regression/new functionality testing when upgrading software
Liaise with People & OD/People Data & Information Team to obtain regular details of system users leaving employment or changing roles to ensure that system access is deleted or amended appropriately.
Act as first line support for all system user, providing advice and guidance in order to resolve software problems where possible.
Engage and support the ERA Team during any future new system procurement projects.
Person Specification
- oNVQ in Administration
- oExtensive experience of using different software applications, Microsoft Office packages (word/excel/databases) as well as other IT systems to be an advanced level
- oWorking knowledge of an electronic Time & Attendance system
- oKnowledge of project management processes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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E-Rostering and Attendance (ERA) Support Administrator in Gateshead employer: Gateshead Health
Gateshead Health is an exceptional employer that prioritises the well-being of both its staff and patients. With a strong commitment to fostering a supportive work culture, employees benefit from ongoing training and development opportunities, ensuring personal and professional growth. Located in the heart of Gateshead, our team enjoys a collaborative environment where compassion and teamwork are at the forefront of delivering high-quality patient care.
