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- Tasks: Join our team to provide essential admin support for the AAA Screening Programme.
- Company: Be part of a leading healthcare provider in the North East of England.
- Benefits: Flexible working hours, supportive environment, and opportunities for personal growth.
- Why this job: Make a difference in patient care while developing your skills in a dynamic setting.
- Qualifications: GCSEs in English and Maths, plus basic IT skills required.
- Other info: Join a diverse team committed to innovation and care.
The predicted salary is between 23000 - 25000 £ per year.
We are looking for a friendly individual with initiative and a positive approach to work as part of a team for the North East and North Cumbria Abdominal Aortic Aneurysm (AAA) Screening Programme, based within Queen Elizabeth Hospital, Gateshead. You will ensure provision of an effective and efficient administration office. There will be a need to assist with data entry and actively monitor appointments using the relevant I.T software systems. The post holder will have the ability to communicate positively at all levels as well as being able to manage own workload by prioritising tasks accordingly to meet national screening targets. The successful candidate will be educated to GCSE standard or equivalent and have working knowledge of Microsoft Window package and possess good interpersonal and organisational skills, be a team player and work individually using initiative. A flexible approach to work within the core hours of the service: Monday to Friday 8am to 8pm and occasional Saturdays is essential to meet service needs.
Main duties of the job
- To work as a team member within the admin office and provide a comprehensive administration role for the AAA Screening Programme.
- To assist with data entry for the National Abdominal Aortic Aneurysm Screening Programme.
- To actively monitor appointments for AAA screening using the relevant screening software systems.
- To handle any queries or telephone enquiries in an accurate and professional manner.
- To deal with patients' notes and ensure they are kept safely, properly updated and the confidentiality of the information contained within is maintained.
- Manage own workload by prioritising tasks accordingly in order to meet screening targets and deadlines.
- Carry out general administration duties e.g. filing, photocopying etc.
- Minute Taking.
- Deal with anxious patients with tact, persuasion, patience and discretion.
- Demonstrate a sensitive and professional approach to client groups.
- Recognise where communication difficulties arise and overcome barriers to understanding.
- Work alongside other screening staff within the Business Unit.
- Keep the senior staff informed of workload and seek advice where necessary.
- Handle routine and non-routine enquiries by letter/email and telephone.
- Work within agreed protocols maintaining patient confidentiality at all times.
- Carries out duties in accordance with the Data Protection Act.
- Participate in service reviews and actively put forward suggestions for improvement for own work area.
- Assist with the investigation of any complaints, adhering to strict deadlines as per Trust policy.
- Maintain a safe and clean environment in accordance with the Trust's Health & Safety policy.
Person Specification
- 5 GCSE or equivalent, including English and Maths.
- Knowledge of Microsoft office packages.
- Working knowledge of National Screening System (Northgate) and/or understanding of National Screening Programmes.
- Previous admin experience in healthcare setting.
- A flexible approach to working arrangements to meet service requirements and to travel to off-site meetings/courses.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Clerical assistant in Gateshead employer: Gateshead Health
Contact Detail:
Gateshead Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clerical assistant in Gateshead
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the North East and North Cumbria AAA Screening Programme. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in being part of their work.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to administration roles, like how you handle data entry or manage your workload. We recommend doing mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Show off your skills! During the interview, highlight your experience with Microsoft Office and any relevant software systems. Be ready to share examples of how you've used these tools effectively in previous roles.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Clerical assistant in Gateshead
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your friendly and positive nature shine through. This role is all about teamwork, so a bit of personality can go a long way in making your application stand out.
Tailor Your Experience: Make sure to highlight any relevant experience you have, especially in administration or healthcare settings. We’re looking for someone who can manage their workload and prioritise tasks, so give us examples of how you've done this in the past!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details directly. Plus, it shows you’re keen on joining our team at the North East and North Cumbria AAA Screening Programme.
How to prepare for a job interview at Gateshead Health
✨Know Your Stuff
Make sure you brush up on the National Abdominal Aortic Aneurysm Screening Programme and its importance. Familiarise yourself with the relevant I.T software systems mentioned in the job description, as this will show your initiative and readiness to hit the ground running.
✨Show Off Your Interpersonal Skills
Since communication is key in this role, prepare examples of how you've effectively handled queries or dealt with patients in previous roles. Think about times when you’ve had to manage difficult conversations with tact and professionalism.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you prioritise tasks and manage your workload. You might want to share specific strategies or tools you use to stay organised, especially in a busy environment like healthcare.
✨Embrace Flexibility
The job requires a flexible approach to working hours. Be prepared to talk about your availability and willingness to adapt to the needs of the service, including any experience you have with working varied hours or handling unexpected changes.