Cervical Sample Taker Database (CSTD) System Administrator in Gateshead

Gateshead Health NHS Foundation Trust are one of eight centres in England providing Primary HPV Cervical Screening covering the whole of the North East and Yorkshire area. An exciting opportunity has arisen for a Cervical Sample Taker Database System Administrator role to support the NEY Cervical Screening Department.

We are seeking to appoint an enthusiastic individual who will be responsible for the day-to-day operational administration of the Cervical Sample Taker Database (CSTD), including managing system security, user access, configuration, and troubleshooting issues. The post holder will provide high quality, comprehensive day to day administration of the CSTD. This is a regional database covering North East, Yorkshire and Humber regions and this supports the National Cervical Screening Programme by maintaining a register of sample takers and their training. It is important for sample takers, their employers, training/mentor providers and the NHSE screening and immunisation teams to be able to monitor adherence to basic training requirements and to improve performance by sharing sample taker performance data.

The post holder will be the single point of contact for enquiries from end users. They will maintain the user accounts on the system, provide training and assist in the continued development of the CSTD. They are also responsible for providing complex statistical information for the laboratory for internal and external quality assurance purposes.

• To maintain user accounts and access rights to the CSTD system.
• To manage merge maintenance of records on the CSTD system.
• Deliver CSTD system training to individual users when required.
• Prepare and review Standard Operating Procedures (SOP's) for the use of the CSTD in line with the standards of the service.
• Assist in the further deployment of the CSTD where required.
• Assist the CSP IT Lead in the continued development of the CSTD.
• The post holder will be involved in the testing of software release patches in a test environment to check for suitability prior to application to live system.
• Primary contact for telephone and general enquiries relating to the CSTD.
• The post holder will occasionally work off site including periods of work relating to training or system testing where travel to other parts of the UK are necessary.
• Ensure that an effective and efficient service is provided to meet the needs of the CSTD users.
• Act as a Mentor and Trainer when required.
• Be a positive professional role model.
• Maintain professional administrative competence in line with technological advancements.
• Work within the Terms and Conditions of Employment of your Trust Contract.

The post will be on Gateshead Health NHS Trust terms and conditions of employment. Full participation in the relevant Department's extended working day and the out of hours service is a mandatory requirement of all posts.

Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead. Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients. We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.

Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can be remembered by the simple acronym ICORE; Innovation, Care, Openness, Respect, Engagement. We have a number of staff networks including the BAME network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our armed forces network is one of our emerging networks. The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.

We aim to attract and retain a talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

• Able to demonstrate recent interest in own personal development.
• Educated to degree level or equivalent.
• Minimum of 1 years' experience in an information systems role or relevant experience administering an order communications or healthcare system.

• Relevant experience in an administrative or IT operational role.
• Experience of working in a helpdesk environment, supporting system users by telephone, electronically and in person.
• Experience of delivering system training to groups and/or individuals.
• Experience administering a Sample taker database.
• Previous experience of administering an order communications solution.
• Knowledge gained through experience within an NHS setting.

• Excellent interpersonal skills and the ability to communicate with staff at all levels of the organisation, and across multi-agency boundaries.
• Ability to work to set deadlines.
• Ability to follow procedures accurately.
• Excellent analytical skills and the ability to undertake data cleansing and compare data from different data sources to assess data quality, consistency and accuracy.
• Ability to understand and interpret user requirements.

• Aware of the current NHS Long Term Plan and Digital Transformation.
• Knowledge of issues relating to customer services and meeting service level agreements.
• Knowledge of the requirements for confidentiality and information governance when dealing with personal information.
• Specialist knowledge of the development and use of data collection templates and protocols and in testing system upgrades.
• Current knowledge of NHS Cervical Screening Programme guidance.

• Composed disposition.
• Team-member.
• Ability to adapt quickly and efficiently.
• Commitment to continued personal development.

• Flexibility in working pattern in line with changing service requirements.
• European Computer Driving Licence or equivalent.
• Disclosure and Barring Service Check.
• This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.