Assistant medical secretary in Gateshead

We are looking to recruit a highly motivated and enthusiastic person with administration experience to join our Team within the Paediatric Department at Queen Elizabeth Hospital in Gateshead.

Main duties of the job:

• Provide a high quality clinical typing service as delegated by the Senior Medical Secretary, including clinic instructions/outcomes and populating information into report templates.
• Action tasks arising from typing, including updating systems, outcome codes, completing required documentation such as internal re-referrals, escalating to the Senior Medical Secretary for resolution if required.
• Contribute as delegated by the Senior Medical Secretary to ensure the effective and efficient delivery of the clinical administration function.
• Provide cover to medical secretary role during absence, including responsibility for comprehensive efficient secretarial administrative support service to clinicians to meet internal and external standards/performance indicators.

About us:

Based in the North East of England, we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead. Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients. We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region. Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronym ICORE: Innovation, Care, Openness, Respect, Engagement. We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks. The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.

Job responsibilities:

• Dealing with telephone queries, checking patient information with clerical staff/patients.
• Communicating information verbally and in writing, routine information with patients and staff on, for example discharge, admission, transfer.
• Resolving problems, e.g., locating notes, appointment issues, follow up actions when responding to queries, escalating issues when necessary.
• Organising own workload/patient referral outcome actions to ensure services are delivered to meet internal and external quality/performance requirements.

Person Specification:

Experience:

• Experience of working in NHS or healthcare environment.
• Experience of working in secretarial or office environment.
• Experienced in using Microsoft Office packages.

Skills:

• Effective written and oral communication skills.
• Ability to demonstrate good organisational planning skills.
• Ability to work autonomously and also as part of a team, developing good working relationships with colleagues.
• Knowledge of Careflow system.
• Knowledge of medical terminology.

Qualifications:

• NVQ 3 Certificate in Business Administration or equivalent experience.
• RSA 3 in Typing or Word Processing or equivalent experience.

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.