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- Tasks: Provide a high-quality appointment booking service for patients in a dynamic healthcare environment.
- Company: Join Gateshead Health NHS Foundation Trust, dedicated to improving patient services.
- Benefits: Flexible working hours, competitive pay, and the chance to make a real difference.
- Why this job: Be part of a team that directly impacts patient care and service improvement.
- Qualifications: Good education level, excellent communication skills, and experience in an administrative role.
- Other info: Opportunities for career growth in a supportive and fast-paced environment.
The predicted salary is between 23900 - 26500 £ per year.
Due to the development and expansion of our services, we wish to recruit enthusiastic and motivated individuals to join our Referral and Booking Management Centre, based in Bensham Hospital, Gateshead, with sites at Metrocentre, Gateshead. As an Appointments Administrator, you will provide a high quality, patient-focused appointment booking service within Gateshead Health NHS Foundation Trust, supporting trust-wide initiatives to ensure continued progression towards improving services to patients.
You will be responsible for utilising available outpatient and radiology capacity in a systematic way, considering clinical priority and length of waiting time to ensure patients' appointments are allocated according to clinical need and equitable waiting times as directed by local and national guidance.
Main duties of the job:- To provide an efficient and effective appointment booking service for outpatient and radiology appointments by means of modern booking systems, i.e., E-Referral Service, Pas systems, etc., whilst being customer-focused.
- A good level of education.
- Excellent communication and interpersonal skills dealing with sensitive issues.
- Excellent organisational and time management skills with the ability to prioritise workloads.
- Excellent customer service and telephone skills.
- Ability to work effectively without direct supervision and as part of a team.
- A flexible approach to working arrangements.
- Ability to meet service need developments with the ability to work weekends and up to 8.00pm, 7 days a week on a rotational basis.
- Experience of working in a busy, fast-paced office environment.
- To actively monitor available outpatient and radiology appointments on an ongoing basis and provide information and data to Line Managers, Clinicians, Operational Lead, and the Data and Information Department to reflect accurate waiting times.
- To utilise available outpatient and radiology slots in a systematic way considering clinical priority and length of waiting time to ensure patients' appointments are allocated according to clinic need and equitable waiting times.
- To manage own workload by prioritising tasks accordingly in order to meet waiting list targets and deadlines, i.e., ensure appointments are booked in order of priority dependent upon need to meet service waits, ad hoc waiting lists clinics to meet targets and routine waiting list targets.
- Good level of education: 3 GCSEs grade A-C or equivalent NVQ or working towards or significant relevant experience in an administrative setting.
- Experience of using a computer to input and retrieve information.
- Excellent communication skills, verbal and written.
- Experience of working with the public.
- Experience of booking and appointment systems.
- Understanding of confidentiality in an NHS environment.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Full-time, Part-time, Flexible working, Compressed hours.
Appointment Administrator in Gateshead employer: Gateshead Health
Contact Detail:
Gateshead Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Appointment Administrator in Gateshead
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work in appointment management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with patients and colleagues, being able to convey information clearly is key. Try role-playing scenarios with friends to boost your confidence.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed workloads or prioritised tasks in busy environments. This will demonstrate that you're ready for the fast-paced nature of the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities tailored to your skills and interests right there.
We think you need these skills to ace Appointment Administrator in Gateshead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Appointment Administrator. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Communication Skills: Since this role involves dealing with sensitive issues and working with the public, it's crucial to demonstrate your excellent communication skills. Include examples in your application that showcase your ability to handle conversations effectively.
Highlight Your Organisational Skills: We need someone who can manage their workload efficiently. In your application, mention any experience you have with prioritising tasks and meeting deadlines, especially in a busy environment like an NHS setting.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Gateshead Health
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Appointment Administrator. Familiarise yourself with the appointment booking systems mentioned in the job description, like E-Referral Service and Pas systems. This will show that you're proactive and genuinely interested in the role.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, prepare examples of how you've effectively communicated in previous roles. Think about times when you dealt with sensitive issues or provided exceptional customer service. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Demonstrate Organisational Skills
The job requires strong organisational and time management skills. Be ready to discuss how you prioritise tasks in a busy environment. You might want to share specific examples of how you've managed workloads or met deadlines in past roles, especially in fast-paced settings.
✨Be Flexible and Adaptable
Given the flexible working hours mentioned, it's important to convey your willingness to adapt. Prepare to discuss your availability and any previous experiences where you had to adjust your schedule to meet service needs. This will highlight your commitment to the role and the team.