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- Tasks: Validate medical record requests and manage disclosure logs with precision.
- Company: Leading healthcare provider in the North East, committed to high-quality patient care.
- Benefits: Supportive work environment, health initiatives, and diverse staff networks.
- Why this job: Be the first point of contact for important medical information and make a real difference.
- Qualifications: Organisational skills, understanding of Information Rights legislation, and Microsoft Office proficiency.
- Other info: Join a team that values innovation, care, and respect while prioritising staff wellbeing.
The predicted salary is between 30000 - 42000 £ per year.
We are looking to recruit a highly organised individual with excellent secretarial and customer services skills. Working to tight legally binding deadlines you must have excellent time management skills and a methodical approach to your work. You should be familiar with, and have a practical understanding of, Information Rights legislation and its application. The role is demanding and you should be able to manage conflicting demands effectively using tact, diplomacy and empathy.
Main duties of the job:
- The post holder will be the first point of contact for applicants enquiring about access to Trust medical records.
- You will be responsible for validating initial applications, requesting further information/documentation as and when necessary.
- On a daily basis you will liaise with professionals, external bodies, members of the public, police, local authority and government departments.
- You will maintain a log of all requests, both live and finalised, updating the information as they progress from application to completion.
Job responsibilities:
- The post holder will receive and validate initial applications via email or post.
- You will check each request, and any associated paperwork, for authenticity determining if the request meets the required legal standard.
- You will be expected to manage the records disclosure log adding and updating information for each request.
- You will monitor and manage the Trust SAR email inbox, responding to initial enquiries advising individuals on application requirements and the progress of validated requests.
Qualifications:
- NVQ2/GCSE
- Microsoft Office
- Understanding of medical terminology
- Experience Information Rights Legislation
- Experience of Trust EPR
- Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Disclosure Administrator employer: Gateshead Health
Contact Detail:
Gateshead Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Disclosure Administrator
✨Tip Number 1
Get to know the company! Research their values and mission, especially the ICORE values. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your time management skills before the interview. Think of examples where you've successfully juggled multiple tasks or met tight deadlines. This will help you demonstrate your ability to handle the demands of the role.
✨Tip Number 3
Be ready to showcase your customer service skills! Prepare some stories about how you've dealt with challenging situations using tact and empathy. This will highlight your ability to manage conflicting demands effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team and contributing to our mission.
We think you need these skills to ace Disclosure Administrator
Some tips for your application 🫡
Show Off Your Organisational Skills: Make sure to highlight your organisational skills in your application. We want to see how you manage your time and handle multiple tasks, especially when working to tight deadlines. Give us examples of how you've juggled conflicting demands in the past!
Demonstrate Your Customer Service Savvy: Since you'll be the first point of contact for applicants, it's crucial to showcase your customer service skills. Share any experiences where you've used tact, diplomacy, and empathy to resolve issues or assist others. We love a good story!
Know Your Stuff on Information Rights Legislation: Familiarity with Information Rights legislation is key for this role. Make sure to mention any relevant experience or knowledge you have in this area. We’re looking for someone who can hit the ground running, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into our hands quickly. Plus, it shows us you're tech-savvy and ready to embrace our digital world!
How to prepare for a job interview at Gateshead Health
✨Know Your Legislation
Make sure you brush up on Information Rights legislation before the interview. Being able to discuss its application in real scenarios will show that you’re not just familiar with the theory but can also apply it practically.
✨Demonstrate Your Organisational Skills
Prepare examples of how you've managed conflicting demands in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your excellent time management skills.
✨Showcase Your Customer Service Skills
Since you'll be the first point of contact for applicants, think of instances where you've used tact, diplomacy, and empathy in customer service situations. Be ready to share these experiences to illustrate your ability to handle sensitive inquiries.
✨Familiarise Yourself with the Role
Review the job responsibilities thoroughly and prepare questions about them. This shows your genuine interest in the position and helps you understand what will be expected of you, making you more confident during the interview.