At a Glance
- Tasks: Install and configure hardware, troubleshoot issues, and manage IT inventory.
- Company: Join Gateshead Health NHS Foundation Trust, a leading healthcare provider in the North East.
- Benefits: Gain valuable experience, work in a supportive environment, and contribute to patient care.
- Other info: Collaborative team atmosphere with opportunities for growth and development.
- Why this job: Make a real difference by ensuring staff have the tech they need to deliver excellent care.
- Qualifications: A level or above; experience in a similar role is a plus.
The predicted salary is between 30000 - 42000 £ per year.
As a Desktop Support Assistant within the IT Support Services team at Gateshead Health NHS Foundation Trust, your primary responsibility will be to install, configure, and maintain new hardware for staff across the Trust. You will play a vital role in ensuring that desktops, laptops, and other IT equipment are set up efficiently and meet the needs of users, contributing to the seamless delivery of services across clinical and administrative departments.
In addition to hardware installation and configuration, you will assist with basic troubleshooting, addressing minor hardware and software issues to ensure minimal disruption to staff. You will also support the management of hardware stock, including tracking inventory and ensuring that equipment is available when needed.
Your role is crucial in maintaining the functionality of IT services, ensuring staff have the necessary tools to perform their work, and supporting the efficient operation of the Trust\'s digital infrastructure.
Main duties of the job
Main Duties:
Hardware Installation & Configuration: Install, configure, and set up new desktops, laptops, and peripheral devices for staff across the Trust, ensuring they meet required specifications and are fully operational.
Basic Troubleshooting: Provide first-line support for basic hardware and software issues, performing troubleshooting and resolving minor technical problems to minimise disruption to staff and services.
Stock Management: Assist in managing hardware inventory, including tracking stock levels, ensuring equipment is properly stored, and assisting with the procurement of new hardware when required.
User Support: Offer guidance and assistance to users on hardware setup, configuration, and basic technical issues, providing a high level of customer service.
- Documentation & Reporting: Maintain accurate records of hardware installations, configurations, troubleshooting steps, and stock inventory. Provide reports on hardware status and requirements.
Collaboration with IT Team: Work closely with other members of the IT support team to resolve more complex issues and ensure smooth coordination across IT functions.
Assist with IT Projects: Support the IT team with various projects, such as hardware upgrades and system deployments, ensuring successful completion and minimal impact on operations.
About us
Based in the North East of England, we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre, and Bensham Hospital, all within Gateshead.
Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.
We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.
Our values should be the \'golden thread\' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronym ICORE; Innovation, Care, Openness, Respect, Engagement.
Job responsibilities
Main Responsibilities:
Hardware Setup & Configuration: Take responsibility for installing, configuring, and setting up new desktop, laptop, and peripheral devices for staff, ensuring systems are ready for use and aligned with Trust requirements.
Basic Troubleshooting & Support: Provide first-line support by diagnosing and resolving basic hardware and software issues, ensuring quick resolutions to minimize downtime.
Stock Management: Assist in managing the hardware inventory, including tracking and maintaining adequate stock levels of equipment and peripherals, and ensuring all assets are appropriately documented and stored.
System Maintenance: Perform routine updates and maintenance tasks on hardware, ensuring that devices are functioning optimally and securely, with appropriate software patches and configurations.
User Assistance: Offer guidance to staff on using IT equipment, helping with setup, configuration, and resolving minor technical problems to enhance user experience and productivity.
Record Keeping & Reporting: Maintain accurate logs of hardware installations, repairs, troubleshooting actions, and inventory, ensuring all information is up to date and easily accessible.
Team Collaboration: Work alongside other IT support team members to assist with hardware-related projects, escalate more complex issues, and contribute to the overall efficiency of the IT department.
Person Specification
Qualifications
- A level or above
Skills and Knowledge
- Experience in similar role - 1 year
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Desktop Support Assistant in Gateshead employer: Gateshead Health
Gateshead Health NHS Foundation Trust is an exceptional employer, offering a supportive work culture that prioritises innovation, care, and engagement. As a Desktop Support Assistant, you will benefit from opportunities for professional growth within a dedicated IT team, while contributing to the vital healthcare services in the North East of England. With a commitment to employee development and a focus on maintaining high standards of service, this role provides a meaningful way to make a difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Assistant in Gateshead
✨Tip Number 1
Get your tech skills sharp! Brush up on your hardware installation and troubleshooting techniques. The more confident you are with these tasks, the better you'll impress during interviews.
✨Tip Number 2
Network like a pro! Connect with current or former employees at Gateshead Health NHS Foundation Trust on LinkedIn. They can provide insider tips and maybe even refer you for the Desktop Support Assistant role.
✨Tip Number 3
Show off your customer service skills! Be ready to discuss how you've helped users in the past. Highlighting your ability to assist staff with IT issues will make you stand out as a candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Gateshead Health NHS Foundation Trust.
We think you need these skills to ace Desktop Support Assistant in Gateshead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in hardware installation and troubleshooting. We want to see how your skills align with the Desktop Support Assistant role, so don’t be shy about showcasing your tech know-how!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Customer Service Skills:As a Desktop Support Assistant, you'll be helping users daily. Highlight any previous experience where you provided excellent customer service or support. We love seeing candidates who can communicate effectively and help others!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Gateshead Health
✨Know Your Tech
Make sure you brush up on the hardware and software you'll be working with. Familiarise yourself with common troubleshooting steps for desktops and laptops, as well as any specific systems used by the Trust. This will show that you're proactive and ready to hit the ground running.
✨Showcase Your Customer Service Skills
As a Desktop Support Assistant, you'll be interacting with staff regularly. Prepare examples of how you've provided excellent customer service in the past. Think about times when you resolved issues quickly or helped someone understand a technical problem—this will highlight your ability to support users effectively.
✨Be Ready for Teamwork Questions
Collaboration is key in IT support. Be prepared to discuss how you've worked with others to solve problems or complete projects. Think of specific instances where your teamwork made a difference, as this will demonstrate your ability to fit into their IT team.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the IT team's structure, ongoing projects, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
