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- Tasks: Join our Endoscopy team as a Clerical Assistant, managing admin tasks and patient bookings.
- Company: We're a leading healthcare provider in the North East, dedicated to exceptional patient care since 2005.
- Benefits: Enjoy flexible working hours, a supportive environment, and access to health and wellbeing initiatives.
- Why this job: Be part of a caring culture that values innovation, respect, and engagement while making a real impact.
- Qualifications: GCSE standard or equivalent, with good IT skills and a friendly, proactive attitude.
- Other info: Join our diverse staff networks and contribute to a positive workplace culture.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a friendly individual with initiative and a positive approach to work as part of a team based within the Endoscopy department, QEH.
Please note previous applicants need not apply
Main duties of the job
You will ensure provision of an effective and efficient administration office and reception, which will include working various shifts. There will be a need to actively monitor Endoscopy waiting list and ICE orders using the relevant I.T software systems to enable timely booking of procedures.
About us
Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.
Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.
We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.
Our values should be the \’golden thread\’ which runs through everything we do – they are the core of who we are. Our five values can easily be remembered by the simple acronymICORE; Innovation, Care, Openness, Respect, Engagement.
We have a number of staff networks including the BAME network, D-Ability network, LGBTQ+ Network and the Women\’s Network, to challenge us and help us to constantly improve. Our armed forces network is one of our emerging networks.
The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our \’Balance\’ programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.
Job responsibilities
The successful candidate will be educated to GCSE standard or equivalent and have working knowledge of Microsoft Window package and possess good interpersonal and organisational skills, be a team player and work individually using initiative. A flexible approach to work within the core hours of the service: Monday to Friday 8am to 8pm and Saturday/Sundays is essential to meet service needs.
Person Specification
- Educated to GCSE standard or equivalent experience
- Working knowledge of Windows and Microsoft package
- Ability to work on own initiative and within a team
- Ability to adapt to developing service needs
- Ability to prioritise workload and work to deadlines
- Previous admin experience in healthcare setting
- Good organisational skills
- Good telephone manner
- Previous experience of maintaining a comprehensive filing system
- Friendly, Enthusiastic, Hard working, Flexible, Motivated, Patient, Reliable, Calm, Proactive, and Team player
- A flexible approach to working arrangements to meet service requirements. For example cover for staff sickness
- Working Knowledge of Careflow
- Working Knowledge of Endoscopy Scheduler
- NVQ Business and Administration Level 2
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Clerical Assistant - Endoscopy Admin employer: Gateshead Health
Contact Detail:
Gateshead Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clerical Assistant - Endoscopy Admin
✨Tip Number 1
Familiarise yourself with the specific software systems mentioned in the job description, such as Careflow and Endoscopy Scheduler. Having a solid understanding of these tools will not only boost your confidence but also demonstrate your initiative and readiness to hit the ground running.
✨Tip Number 2
Showcase your interpersonal skills by preparing examples of how you've effectively communicated or collaborated with team members in previous roles. This will highlight your ability to work well within a team, which is crucial for this position.
✨Tip Number 3
Research the values of the organisation, particularly the ICORE acronym. Be ready to discuss how you embody these values in your work ethic and approach, as cultural fit is often just as important as skills and experience.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours. Since the role requires covering various shifts, demonstrating your willingness to adapt to the service's needs will make you a more attractive candidate.
We think you need these skills to ace Clerical Assistant - Endoscopy Admin
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous admin roles in healthcare settings. Emphasise your organisational skills and ability to work both independently and as part of a team.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the values of the organisation. Mention how your skills align with their core values of Innovation, Care, Openness, Respect, and Engagement.
Highlight IT Skills: Since the role requires working with specific IT software systems, mention any relevant experience you have with Microsoft Windows and other administrative software. If you have knowledge of Careflow or Endoscopy Scheduler, be sure to include that.
Show Flexibility: In your application, express your willingness to work flexible hours and cover for staff sickness. This shows that you are adaptable and ready to meet the service needs of the department.
How to prepare for a job interview at Gateshead Health
✨Show Your Team Spirit
Since the role requires working as part of a team, be sure to highlight your teamwork skills. Share examples of how you've collaborated with others in previous roles, especially in a healthcare setting.
✨Demonstrate Your Initiative
The job description emphasises the need for someone who can work on their own initiative. Prepare to discuss situations where you took the lead or solved problems independently, showcasing your proactive nature.
✨Familiarise Yourself with Relevant Software
Make sure you have a good understanding of the IT systems mentioned, like Careflow and Endoscopy Scheduler. If you have experience with similar software, be ready to talk about it and how you can quickly adapt to new systems.
✨Embrace Flexibility
The role requires a flexible approach to working hours. Be prepared to discuss your availability and willingness to cover shifts or adapt to changing service needs, demonstrating your commitment to the team's success.
