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- Tasks: Join our team as a Clerical Assistant, managing admin tasks and supporting the Endoscopy department.
- Company: Gateshead Health NHS Foundation Trust provides top-notch healthcare services in the North East of England.
- Benefits: Enjoy a supportive work environment with health initiatives and flexible working arrangements.
- Why this job: Be part of a caring team that values innovation, respect, and engagement while making a real impact.
- Qualifications: GCSE standard or equivalent, with good IT skills and a friendly, proactive attitude.
- Other info: Opportunities for personal growth and involvement in diverse staff networks.
The predicted salary is between 20000 - 27000 £ per year.
Main area Administrative and Clerical Grade NHS AfC: Band 2 Contract Permanent Hours Full time – 37.5 hours per week (Monday – Sunday depending on service needs) Job ref 297-6859219
Employer Gateshead Health NHS Foundation Trust Employer type NHS Site Queen Elizabeth Hospital Town Gateshead Salary £24,169 pro rata Salary period Yearly Closing 17/07/2025 23:59
Clerical Assistant – Endoscopy Admin
NHS AfC: Band 2
In the event of excessive applications being received this vacancy may close earlier than the stated closing date, you are encouraged to submit your application as soon as possible
IMPORTANT NOTE ON COMPLETION OF REFERENCE SECTION OF APPLICATION FORM
All references from current and previous employers will be sought and MUST cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Where possible this should be from two separate employers. Failure to complete this section may result in your application not being processed.
PLEASE NOTEit is a requirement of this Trust that all successful applicants pay for their DBS certificate if a check is required for the post. This will be done through deduction from your monthly pay over a maximum of three months. It is also a requirement that all successful applicants register or are registered with the DBS update service where a DBS is required.
All new entrants to the NHS will be appointed on the minimum of the pay scale in line with Terms & Conditions.
Job overview
We are looking for a friendly individual with initiative and a positive approach to work as part of a team based within the Endoscopy department, QEH.
Main duties of the job
You will ensure provision of an effective and efficient administration office and reception, which will include working various shifts. There will be a need to actively monitor Endoscopy waiting list and ICE orders using the relevant I.T software systems to enable timely booking of procedures.
Working for our organisation
Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.
Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.
We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.
Our values should be the ‘golden thread’ which runs through everything we do – they are the core of who we are. Our five values can easily be remembered by the simple acronym ICORE; Innovation, Care, Openness, Respect, Engagement.
We have a number of staff networks including the BAME network, D-Ability network, LGBTQ+ Network and the Women’s Network, to challenge us and help us to constantly improve. Our armed forces network is one of our emerging networks.
The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our ‘Balance’ programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.
Detailed job description and main responsibilities
The successful candidate will be educated to GCSE standard or equivalent and have working knowledge of Microsoft Window package and possess good interpersonal and organisational skills, be a team player and work individually using initiative. A flexible approach to work within the core hours of the service: Monday to Friday 8am to 8pm and Saturday/Sundays is essential to meet service needs.
Person specification
- Educated to GCSE standard or equivalent experience
- Working knowledge of Windows and Microsoft package
- Ability to work on own initiative and within a team
- Ability to adapt to developing service needs
- Ability to prioritise workload and work to deadlines
- Previous admin experience in healthcare setting
- Good organisational skills
- Good telephone manner
- Previous experience of maintaining a comprehensive filing system
- Friendly, Enthusiastic, Hard working, Flexible, Motivated, Patient, Reliable, Calm, Proactive, and Team player
- A flexible approach to working arrangements to meet service requirements. For example cover for staff sickness
- Working Knowledge of Careflow
- Working Knowledge of Endoscopy Scheduler
- NVQ Business and Administration Level 2
Applicants who have not been contacted within 4 weeks of the closing date are to assume that their application has been unsuccessful.
Applications from job seekers who require Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications where the post is eligible. For further information visit the UK Visas and Immigration website (Opens in a new tab) .
Candidates who require sponsorship are strongly advised to visit the UK Border Agency website and familiarise themselves with what is required. There is a facility on this site to access the points based calculator and work through an example which should assist candidates in their understanding of the process.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Paul Sproates – Team Leader 0191 445 8374
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Clerical Assistant - Endoscopy Admin (NHS AfC: Band 2) - Administrative and Clerical - Gateshea[...] employer: Gateshead Health NHS Foundation Trust
Contact Detail:
Gateshead Health NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clerical Assistant - Endoscopy Admin (NHS AfC: Band 2) - Administrative and Clerical - Gateshea[...]
✨Tip Number 1
Familiarise yourself with the specific software mentioned in the job description, such as Careflow and Endoscopy Scheduler. Having a working knowledge of these systems will not only boost your confidence but also demonstrate your initiative and readiness to hit the ground running.
✨Tip Number 2
Highlight your interpersonal skills during any informal conversations or networking opportunities. Since the role requires a friendly and enthusiastic approach, showcasing your ability to communicate effectively can set you apart from other candidates.
✨Tip Number 3
Be prepared to discuss your flexibility in working hours. The job requires shifts that may include weekends, so emphasising your willingness to adapt to varying schedules can make a positive impression on the hiring team.
✨Tip Number 4
Research Gateshead Health NHS Foundation Trust's values and initiatives, particularly their focus on staff wellbeing and diversity. Being able to align your personal values with theirs during discussions can show that you're a good cultural fit for the organisation.
We think you need these skills to ace Clerical Assistant - Endoscopy Admin (NHS AfC: Band 2) - Administrative and Clerical - Gateshea[...]
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Clerical Assistant position. Tailor your application to highlight how your skills and experiences align with these needs.
Highlight Relevant Experience: Emphasise any previous administrative experience, particularly in a healthcare setting. Mention specific tasks you have handled that relate to the duties outlined in the job description, such as managing waiting lists or using IT software systems.
Complete Reference Section Carefully: Ensure you provide accurate contact details for your references covering at least three years of employment. Include addresses, phone numbers, and work email addresses for your line managers to avoid any issues with your application processing.
Showcase Your Soft Skills: In your application, demonstrate your interpersonal skills, flexibility, and ability to work both independently and as part of a team. Use examples to illustrate your friendly and proactive approach, which is essential for this role.
How to prepare for a job interview at Gateshead Health NHS Foundation Trust
✨Know Your Role
Familiarise yourself with the specific duties of a Clerical Assistant in the Endoscopy department. Understand the importance of effective administration and how it contributes to patient care within the NHS.
✨Highlight Relevant Experience
Be prepared to discuss your previous administrative experience, especially in healthcare settings. Share examples of how you've used Microsoft Office and any relevant software like Careflow or Endoscopy Scheduler.
✨Demonstrate Teamwork and Initiative
Show that you can work well in a team but also take initiative when needed. Prepare examples of situations where you've successfully collaborated with others or taken charge of a task independently.
✨Emphasise Flexibility
Since the role requires a flexible approach to working hours, be ready to discuss your availability and willingness to adapt to changing service needs. Highlight any past experiences where you've successfully managed varying schedules.
