At a Glance
- Tasks: Coordinate and deliver telecare services, ensuring safety and independence for users through technology.
- Company: Join Gateshead Council, a forward-thinking organisation dedicated to community wellbeing.
- Benefits: Competitive salary, generous leave, flexible hours, and a strong pension scheme.
- Other info: Dynamic role with opportunities for personal growth and a supportive work environment.
- Why this job: Make a real difference in people's lives while working with innovative assistive technology.
- Qualifications: NVQ Level 2 in Customer Service or related field; driving licence required.
The predicted salary is between 30000 - 40000 £ per year.
Supporting independence through smart technology.
Who We Are And What We Stand For
Do you want to help make Gateshead a place where everyone thrives? If that sounds like you, keep reading - we might just be the perfect match. We’re delighted that you’re interested in working with us. You’d be joining us at a very exciting time. We pride ourselves on our ambitious and forward‑thinking approach to taking care of Gateshead and its people, and we passionately believe that our employees reflect that spirit in truly enabling Gateshead to thrive. At Gateshead Council you’d be a highly valued member of a team that recognises and respects the skills that you bring to your role, encourages creativity and passionately advocates a great work/life balance. Our actions speak louder than words, and with flexi‑time and hybrid working available across many of our roles, as well as a full suite of outstanding employee benefits, we’re confident that it isn’t just the salary that attracts our staff.
Be at the heart of modern care delivery
Adult Social Care at Gateshead Council supports adults with care and support needs to live safe, independent and thriving lives. The service provides statutory assessments, safeguarding, prevention, and a wide range of community‑based support in line with the Care Act 2014. Working in a strengths‑based way, Adult Social Care focuses on wellbeing, independence and personalised outcomes, helping people to access the right support at the right time, whether through assessment and planning, enablement services, technology‑enabled care, or wider community resources.
Handson, forwardthinking, peoplefocused
As a Telecare Coordinator, you’ll play a vital role in helping people live safely, independently and with confidence through the effective use of assistive technology. This is a varied, handson role combining coordination, technical delivery and partnership working. You will oversee the day‑to‑day operation and development of the telecare service, from assessing referrals and programming equipment, to installing technology in people’s homes and ensuring industry standards are met. You will champion innovative solutions, support service users and help shape a high‑quality, customer‑focused telecare service that really makes a difference.
What You'll Get To Do
- Coordinate and deliver the telecare service, managing referrals, profiling service users, programming equipment and ensuring compliance with Telecare Services Association (TSA) standards.
- Install and maintain telecare equipment, including key safes, supervising installers, resolving faults, delivering training and ensuring safe use of tools and equipment.
- Work collaboratively with health, social care, voluntary and independent sector partners to provide advice, support assessments and promote independence through telecare technology.
- Promote and develop the service, delivering presentations and demonstrations, attending meetings and conferences, and supporting service growth in line with the business plan.
- Identify, trial and implement new and emerging technology, working with suppliers and maintaining an uptodate business plan reviewed on a monthly basis.
- Manage stock, suppliers and financial processes, including equipment control, supplier liaison, billing, cancellations, invoice checking and investigating charging queries or complaints.
- Monitor performance and maintain accurate records, producing reports on service activity, response rates and customer satisfaction while ensuring effective database management and health and safety compliance.
What You'll Bring
- Relevant qualification at NVQ Level 2 in Customer Service, Social Care or Housing Support (or a willingness to work towards this).
- Full UK driving licence, with the ability to drive manual vehicles as the role involves community‑based work.
- Experience working in a social care, housing or customer‑focused environment, with an understanding of supporting independence and wellbeing.
- Strong IT capability, including confidence using Microsoft packages and maintaining accurate digital records and databases.
- Excellent communication skills, with the ability to adapt and engage professionally with service users, colleagues, partners and suppliers.
- Interest in assistive and telecare technology, holding an Assistive Technology Certificate or demonstrating a willingness to undertake this qualification.
- Ability to prioritise workloads and work effectively under pressure, while maintaining high standards of customer‑focused service delivery.
What’s In It For You
- Competitive Salary: We offer fair and transparent pay that reflects your skills and experience.
- Outstanding Pension Scheme: We don’t just offer a great salary we invest in your future too.
- Generous Annual Leave: Enjoy 28 days of annual leave, rising to 32 days after 5 years (2 of which can be fixed by the Council), plus the option to buy up to 10 extra days.
- Flexible Working Hours: Benefit from up to 26 flexi days per year (subject to business needs), giving you more control over your time.
Telecare Co-Ordinator employer: Gateshead Council
Gateshead Council is an exceptional employer that prioritises the well-being and professional growth of its employees while fostering a collaborative and innovative work culture. As a Telecare Co-Ordinator, you will enjoy a competitive salary, generous annual leave, and flexible working arrangements, all designed to support a healthy work/life balance. Join us in making a meaningful impact on the lives of Gateshead residents through cutting-edge technology and community-focused care.
StudySmarter Expert Advice🤫
We think this is how you could land Telecare Co-Ordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand how your skills align with their mission to support independence through smart technology. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing your experience in social care or customer service.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it’s a great way to reiterate why you’d be a perfect fit for the Telecare Coordinator position.
We think you need these skills to ace Telecare Co-Ordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Telecare Co-Ordinator. We want to see how you can support independence through smart technology, so don’t hold back!
Showcase Your Passion:Let your enthusiasm for helping others shine through in your written application. We’re all about making Gateshead a thriving place, so share why you’re excited about contributing to that mission!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. Remember, less is often more!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly and helps us keep track of all the amazing candidates like you.
How to prepare for a job interview at Gateshead Council
✨Know Your Tech
As a Telecare Co-Ordinator, you'll be working with assistive technology daily. Brush up on the latest telecare devices and their benefits. Be ready to discuss how you can use these technologies to support independence and wellbeing.
✨Showcase Your People Skills
This role is all about communication and collaboration. Prepare examples of how you've successfully worked with diverse groups, whether in social care or customer service. Highlight your ability to engage with service users and partners effectively.
✨Understand the Bigger Picture
Familiarise yourself with Gateshead Council's mission and values. Be prepared to discuss how your role as a Telecare Co-Ordinator fits into their vision of supporting independence and thriving communities. Show that you’re aligned with their forward-thinking approach.
✨Prepare Questions
Interviews are a two-way street! Think of insightful questions to ask about the telecare service, team dynamics, and future developments. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
