At a Glance
- Tasks: Support older residents to live independently and connect with their communities.
- Company: Gateshead Council, dedicated to enhancing the lives of local residents.
- Benefits: Competitive salary, generous leave, pension scheme, and health support.
- Other info: Join a diverse team committed to inclusivity and personal growth.
- Why this job: Make a real difference in the lives of older people while developing your career.
- Qualifications: Experience in customer service and supporting vulnerable individuals is essential.
The predicted salary is between 24300 - 29700 £ per year.
Who We Are & What We Stand For
Do you want to make a real difference to older people by helping them remain safe, independent and connected within their communities?
If that sounds like you, keep reading we might be the perfect match.
We're delighted that you're interested in working with us.
You'll be joining us at an exciting time as we continue to support and invest in services that help Gateshead residents live independently and thrive.
At Gateshead Council, you'll be a highly valued member of a team that recognises and respects the skills you bring, encourages creativity and supports a healthy work-life balance.
We are committed to delivering excellent services for our residents and creating a workplace where our people can develop and succeed.
Supporting older people to live independently
The Older Persons Team forms part of Gateshead Council's Neighbourhood, Housing and Homelessness Service and provides vital support to residents living in sheltered housing schemes across the borough.
Supporting around 1,400 residents, the team works closely with customers, families, health services, care providers and community organisations to promote independence, safety and wellbeing.
As a Sheltered Scheme Officer, you will be a visible and trusted presence within our schemes, helping older people maintain their independence while ensuring they have access to the support and services they need.
You'll play an important role in creating safe, welcoming communities where residents can live well and feel connected.
- What You'll Get To Do
- Support residents through wellbeing conversations, support planning and risk assessments.
- Promote independent living and help residents access appropriate support, services and community resources.
- Carry out welfare visits and respond appropriately to emergencies and urgent situations.
- Help ensure sheltered housing schemes remain safe, secure and welcoming environments.
- Build positive relationships with residents, families, colleagues and partner organisations.
- Organise and support activities that encourage social interaction, community involvement and wellbeing.
- Maintain accurate records and administration systems to support service delivery and performance monitoring.
- Work closely with Care Call and other partner agencies to deliver high-quality services for older people.
- Manage a varied workload, balancing competing priorities while maintaining excellent customer service.
- You Will Bring (essential Criteria)
- Experience of providing excellent customer service and building positive relationships with a wide range of people.
- Experience of supporting vulnerable individuals, ideally within housing, social care, health, community or customer-focused services.
- Experience of dealing with potentially difficult situations including drug and alcohol abuse and mental health issues.
- Knowledge of safeguarding responsibilities and an understanding of how to respond appropriately to welfare concerns.
- The ability to communicate effectively with customers, colleagues, partner agencies and other stakeholders.
- Experience of using Microsoft Office applications and other digital systems to maintain accurate records, manage information and support service delivery.
- A full driving licence and access to a vehicle.
- What’s In It For You
- Competitive Salary: We offer fair and transparent pay that reflects your skills and experience.
- Outstanding Pension Scheme: We don't just offer a great salary we invest in your future too. Find out what benefits a Local Government Pension provides: https://twpf. info
- Generous Annual Leave: Enjoy 28 days of annual leave, rising to 32 days after 5 years (2 of which can be fixed by the Council), plus the option to buy up to 10 extra days.
- Learning & Development: Access a wide range of training, development, and progression opportunities to help you grow your career.
- Health & Wellbeing Support: From discounted gym memberships through our partner GLL to mental health resources, we care about your wellbeing.
- Electric & Hybrid
- Car
Scheme: Get behind the wheel of a brand-new electric or hybrid vehicle through our salary sacrifice car scheme in partnership with NHS Fleet Solutions a cost-effective, environmentally friendly way to drive (after 12 months service).
- Exclusive Discounts & Salary
Sacrifice: Through our VIVUP employee benefits platform, enjoy discounts on shopping, travel, and services plus salary sacrifice options on white goods, electronics, and more, helping you spread the cost of essential purchases (after 6 months service).
Our commitment to you
We are an equal opportunities employer and aim to have a culture and a workplace where our people feel a sense of belonging, are respected and empowered to do their best work.
We know that we deliver better services when our workforce reflects the full range of backgrounds and experiences in the society we serve.
We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Please note
As a Disability Confident employer, we guarantee an interview to all disabled applicants who meet the essential criteria for the role.
However, in high-volume recruitment situations, it may not always be practicable to interview every eligible candidate.
In such cases, we may need to prioritise those who best meet the essential criteria, based on the information provided in the application.
Additionally, the Council reserves the right to close this vacancy early or adjust the shortlisting criteria, including the pass mark for interview selection, to ensure a fair and manageable recruitment process.
We encourage early applications.
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Mobile Sheltered Scheme officer in North East employer: Gateshead Council
Gateshead Council is an exceptional employer that prioritises the health and wellbeing of its employees while making a significant impact on the community. With a strong commitment to work-life balance, flexible working options, and a comprehensive benefits package, including generous annual leave and professional development opportunities, we foster a collaborative and innovative work culture. Join us in shaping a healthier future for Gateshead, where your expertise will be valued and your contributions will lead to meaningful change.
StudySmarter Expert Advice🤫
We think this is how you could land Mobile Sheltered Scheme officer in North East
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Gateshead Council.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Gateshead Council!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Gateshead Council, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Gateshead Council or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Mobile Sheltered Scheme officer in North East
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Gateshead Council:Before hitting send, make sure to tailor your application specifically to Gateshead Council! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Gateshead Council
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
