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- Tasks: Investigate noise and anti-social behaviour complaints, collaborating with various stakeholders.
- Company: A forward-thinking council dedicated to community well-being.
- Benefits: Competitive salary, generous leave, flexible hours, and health support.
- Other info: Inclusive workplace with excellent training and career progression opportunities.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication, organisational skills, and a full UK driving licence.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
Noise and anti‑social behaviour are a key cause of requests for help received by the team. You will focus on the team’s response to the investigation of neighbour noise and anti‑social behaviour complaints, working with homeowners, tenants, landlords, other Council services and organisations outside of the Council to resolve complaints.
Responsibilities and Involvement
- Noise and anti‑social behaviour related legislation
- Technical aspects of enforcement
- Tackling noise, anti‑social behaviour, or housing‑related problems
- Taking relevant forms of enforcement action
- Well‑developed planning skills
- Strong organisational skills
- Effective communication skills
- Good customer service skills
- Full UK driving licence or access to mobility support
Benefits
- Competitive salary: fair and transparent pay that reflects your skills and experience.
- Outstanding pension scheme: we invest in your future too.
- Generous annual leave: 28 days rising to 32 days after 5 years (2 can be fixed by the Council), plus the option to buy up to 10 extra days.
- Flexible working hours: up to 26 flexi days per year (subject to business needs).
- Hybrid & flexible working support.
- Learning & development: access a wide range of training, development, and progression opportunities.
- Health & wellbeing support: discounted gym memberships, mental health resources.
- Cycle to work scheme.
- Electric & hybrid car scheme: salary‑sacrifice car scheme after 12 months.
- Exclusive discounts & salary sacrifice via VIVUP platform.
Equal Opportunities and Disability Confident
We are an equal opportunities employer and aim to have a culture and a workplace where our people feel a sense of belonging, are respected and empowered to do their best work. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. As a Disability Confident employer, we guarantee an interview to all disabled applicants who meet the essential criteria for the role.
Technical Officer (Noise & Anti-social Behaviour) in Gateshead employer: Gateshead Council
Contact Detail:
Gateshead Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Officer (Noise & Anti-social Behaviour) in Gateshead
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work in noise and anti-social behaviour. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on relevant legislation and enforcement techniques. We want you to show off your knowledge and skills, so practice answering questions related to tackling noise complaints and working with various stakeholders.
✨Tip Number 3
Don’t forget to showcase your customer service skills! During interviews, share examples of how you've effectively communicated and resolved issues in the past. This will highlight your ability to handle complaints professionally.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Technical Officer (Noise & Anti-social Behaviour) in Gateshead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Technical Officer. We want to see how you can tackle noise and anti-social behaviour issues effectively!
Showcase Your Communication Skills: Since effective communication is key in this role, don’t forget to demonstrate your ability to engage with various stakeholders. Use examples that show how you've successfully resolved complaints or worked collaboratively in the past.
Highlight Relevant Experience: If you've got experience dealing with noise complaints or anti-social behaviour, make it front and centre! We love seeing how your background can contribute to our team's success in resolving these issues.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Gateshead Council
✨Know Your Legislation
Familiarise yourself with the noise and anti-social behaviour legislation relevant to the role. Being able to discuss specific laws and how they apply to real-life situations will show your understanding and readiness for the job.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. Prepare examples of how you've successfully resolved conflicts or complaints in the past, highlighting your customer service skills and ability to work with diverse groups.
✨Showcase Your Organisational Skills
Be ready to discuss how you manage multiple cases or complaints simultaneously. Share specific strategies or tools you use to stay organised and ensure timely follow-ups, as this will reflect your planning abilities.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential noise or anti-social behaviour situations and how you would approach them, demonstrating your critical thinking and enforcement action knowledge.