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- Tasks: Support compliance activities and provide technical support while delivering excellent customer care.
- Company: Gateshead Council, dedicated to maintaining over 18,000 homes and public buildings.
- Benefits: Competitive salary, generous leave, pension contributions, and health support.
- Why this job: Join a team that makes a real difference in the community and enhances your skills.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Flexible job share role with opportunities for personal growth and development.
The predicted salary is between 24000 - 36000 £ per year.
As a Technical Clerk you will support compliance activities, technical support to teams and contractors and general administration duties.
The successful candidate will be carrying out a wide range of mainly desk based duties and will be expected to liaise with clients and provide a high level of customer care.
This role is Job Share - working 18.5 hours a week on average. Working days can be discussed at interview.
About Gateshead Council: We are responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public buildings across the borough which stretches from Bill Quay to Chopwell. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. We are truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are.
Benefits: You will be paid a competitive salary plus additional allowances where relevant. We will help you save for your future with an outstanding employer contribution to your pension of approximately 18.9% per year. You will get a generous annual leave package of 28 days (pro-rata) for new employees, rising to 32 days after 5 years continuous local government service. You have the chance to buy up to 10 additional holidays (pro-rata) per year. You will have access to great health and wellbeing support and the ability to use our cycle to work scheme. Working with our partners, GLL, you can also access discounted leisure facilities Gym and Leisure Centre Memberships | Better. You will have access to our new benefits platform VIVUP where you can get discounts and offers on online and high street shopping.
Application: It is important that you read the job profile in full and check that you meet the essential criteria, because when we start choosing people to come and meet us, we will be checking to ensure that they meet the essential criteria as set out in the job profile.
Technical Clerk in Gateshead employer: Gateshead Council
Contact Detail:
Gateshead Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Clerk in Gateshead
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work at Gateshead Council. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to technical support and customer care. We all know that confidence is key, so rehearse your answers with a mate or in front of the mirror!
✨Tip Number 3
Show off your skills! Bring examples of your past work or experiences that highlight your ability to handle desk-based duties and liaise with clients effectively. We want to see how you can make a difference!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Gateshead Council.
We think you need these skills to ace Technical Clerk in Gateshead
Some tips for your application 🫡
Read the Job Profile Thoroughly: Before you start your application, make sure to read the job profile in full. We want to ensure you understand the role of a Technical Clerk and that you meet the essential criteria. This will help us see how you fit into our team!
Tailor Your Application: When writing your application, don’t just send a generic one! We love seeing how your skills and experiences align with the responsibilities of the role. Highlight your customer care experience and any relevant technical support you've provided in the past.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, especially since this role involves liaising with clients. Make sure your writing reflects that clarity and professionalism!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Gateshead Council
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Technical Clerk. Familiarise yourself with compliance activities, technical support tasks, and general administration duties. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Care Skills
Since this role involves liaising with clients and providing high levels of customer care, prepare examples from your past experiences where you've excelled in customer service. Highlight how you resolved issues or improved client satisfaction to demonstrate your capability in this area.
✨Prepare for Job Share Discussions
As this position is a job share, be ready to discuss your availability and how you can effectively collaborate with a partner. Think about how you can ensure seamless communication and continuity in service delivery, which will show your commitment to teamwork.
✨Research Gateshead Council
Take some time to learn about Gateshead Council's mission and values. Understanding their commitment to quality service and community impact will allow you to align your answers with their goals, making you a more appealing candidate.
