Supported Living Scheme Concierge in Gateshead

Do you want to help make Gateshead a place where everyone thrives? If that sounds like you, keep reading - we might be the perfect match.

We pride ourselves on our ambitious and forward-thinking approach to taking care of Gateshead and its people, and we passionately believe that our employees reflect that spirit in truly enabling Gateshead to thrive. At Gateshead Council you would be a highly valued member of a team that recognises and respects the skills that you bring to your role, encourages creativity and passionately advocates a great work / life balance. Our actions speak louder than words, and with flexi-time and hybrid working available across many of our roles, as well as a full suite of outstanding employee benefits, we’re confident that it isn’t just the salary that attracts our staff.

Applicants are invited to apply for the role of Supported Living Scheme Concierge and to join an existing small concierge team, who provide services to small blocks of flats for tenants with mild to moderate learning disabilities in Gateshead. You will play a key role in maintaining a safe and secure environment for these tenants. The service is delivered seven days a week and works on a variable shift pattern which includes weekend work and overnight sleep in cover Monday to Sundays. You will be required to work flexibly on a rota. Enhancements will be paid for working sleep ins, weekends and public holidays.

About the role

• Providing overnight sleep in cover as required by the service, maintaining the safety and security of the building.
• Monitoring CCTV and patrolling at regular intervals.
• Supervising tenant and visitor access to and from the building.
• Acting as first point of contact for the tenants who live there and dealing with any queries that they may have.
• Carrying out cleaning duties in the office and communal areas and assist with refuse collection.

What you’ll get to do:

• To provide overnight sleep in cover as required by the service, maintaining the safety and security of the building.
• To ensure the security of the building by monitoring CCTV and patrolling at regular intervals and supervise tenant and visitor access to and from the building.
• To carry out cleaning duties in the office and communal areas and assist with refuse collection.
• To identify defects in relation to weekly/monthly building checks and report these promptly.
• Report out of hours emergency maintenance defects to 'repairs hotline'.
• To maintain full and accurate log of events during the shift. Complete verbal/written handovers.
• To act as first point of contact in an emergency within the service and take appropriate action i.e. contacting the emergency services and informing relevant professionals.
• To communicate effectively with tenants and professionals.
• To operate within clear professional boundaries and within Gateshead Councils code of conduct.
• To work flexibly on a rota, including weekends and public holidays.
• To demonstrate a positive, diverse and inclusive attitude to both internal and external customers and colleagues.

What you’ll bring:

• Understanding of equality and diversity within the workplace.
• 5 GCSEs (AC or 94), including Maths and English, or relevant demonstrable experience.
• Delivering good Customer service.
• Working alone with minimal supervision and use own initiative.
• Maintaining accurate records/logs.
• Effective communications skills.
• Basic understanding of safeguarding.
• Experience of liaising with internal and external agencies.

What’s in it for you

• Competitive Salary: We offer fair and transparent pay that reflects your skills and experience.
• Outstanding Pension Scheme: We don’t just offer a great salary we invest in your future too.
• Generous Annual Leave: Enjoy 28 days of annual leave, rising to 32 days after 5 years (2 of which can be fixed by the Council), plus the option to buy up to 10 extra days.
• Flexible Working Hours: Benefit from up to 26 flexi days per year (subject to business needs), giving you more control over your time.
• Hybrid & Flexible Working: We support a healthy work-life balance with flexible and hybrid working options.
• Learning & Development: Access a wide range of training, development, and progression opportunities to help you grow your career.
• Health & Wellbeing Support: From discounted gym memberships through our partner GLL to mental health resources, we care about your wellbeing.
• Cycle to Work Scheme: Save money and stay active with our tax-efficient cycle to work programme.
• Electric & Hybrid Car Scheme: Get behind the wheel of a brand-new electric or hybrid vehicle through our salary sacrifice car scheme in partnership with NHS Fleet Solutions.
• Exclusive Discounts & Salary Sacrifice: Through our VIVUP employee benefits platform, enjoy discounts on shopping, travel, and services plus salary sacrifice options on white goods, electronics, and more.

Our commitment to you

We are an equal opportunities employer and aim to have a culture and a workplace where our people feel a sense of belonging, are respected and empowered to do their best work. At Gateshead Council we are an employer who embraces, and welcomes diversity, who’s truly inclusive and who demonstrates equality for all. We’ll go the extra mile so that our approach is representative of the communities we serve and each other. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.

How to apply

You can apply online using the link below. Within the form, you’ll be asked for details about you, your career history, skills, experiences and qualifications. We advise you to be as detailed and specific as possible, paying particular attention to any of the above which are relevant to the role to which you are applying.

If you have any questions about your application, please don’t hesitate to reach out to our recruitment team.

Please note: As a Disability Confident employer, we guarantee an interview to all disabled applicants who meet the essential criteria for the role. However, in high-volume recruitment situations, it may not always be practicable to interview every eligible candidate. In such cases, we may need to prioritise those who best meet the essential criteria, based on the information provided in the application.

Additionally, the Council reserves the right to close this vacancy early or adjust the shortlisting criteria, including the pass mark for interview selection, to ensure a fair and manageable recruitment process. We encourage early applications.