At a Glance
- Tasks: Lead anti-social behaviour services and ensure a resident-focused approach.
- Company: Join a community-focused organisation dedicated to safety and support.
- Benefits: Competitive salary, generous leave, flexible working, and health support.
- Other info: Inclusive workplace with a commitment to diversity and professional growth.
- Why this job: Make a real difference in community safety and support vulnerable individuals.
- Qualifications: Experience in anti-social behaviour and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
Responsibilities
- Lead the delivery of Anti‑Social Behaviour and neighbourhood relations services, ensuring a resident‑focused, proportionate and trauma‑informed approach.
- Provide strategic and operational leadership for ASB prevention, enforcement, victim support and safer estates activity.
- Lead multi‑agency partnership working, including representation at safeguarding forums such as MARAC, ensuring coordinated responses with Police, partners and internal services.
- Lead the development and delivery of ASB strategies, policies and procedures in line with legislation and local priorities.
- Implement and oversee a single front door approach for ASB, ensuring effective performance, monitoring and outcomes.
- Act as lead for corporate priorities relating to community safety, safeguarding and domestic abuse partnerships.
- Ensure robust regulatory compliance through the development of assurance frameworks and continuous service improvement.
- Lead domestic abuse support within housing services, ensuring strong safeguarding, referral pathways and partnership working.
- Lead safer estates activity, working across services and partners to reduce crime and improve perceptions of safety.
- Embed strong safeguarding practices, including effective risk management, escalation and decision‑making.
- Build and maintain effective relationships with Police, probation, health, social care and voluntary sector partners.
- Lead the management of monitoring and suspensions processes in line with policy and legislation.
- Ensure effective data management, performance monitoring, reporting and evidence‑based decision‑making.
- Manage budgets and contribute to financial planning, ensuring value for money across services.
- Drive continuous service improvement through systems, processes and data‑led insight.
- Lead, support and develop managers and teams, ensuring high performance and professional standards.
- Ensure effective tenant engagement, consultation and involvement to inform service improvement and outcomes.
Qualifications
- Strong knowledge of anti‑social behaviour, safeguarding and domestic abuse legislation, within a regulated housing or community safety environment.
- Experience leading complex, high‑risk casework and operational services, including enforcement, prevention and victim support.
- Proven leadership experience managing large or multidisciplinary teams and driving performance, culture and service improvement.
- Strong experience of multi‑agency partnership working, including safeguarding frameworks, MARAC processes and information sharing.
- Excellent communication, influencing and decision‑making skills, particularly in sensitive or high‑risk situations.
- Strong financial awareness, including budget management, cost control and delivering value‑for‑money services.
- An approved Level 4 housing management qualification (or willingness to achieve within an agreed timeframe) and a degree‑level qualification or equivalent experience demonstrating the ability to operate at this level.
Benefits
- Competitive Salary.
- Outstanding Pension Scheme.
- Generous Annual Leave (28 days rising to 32 days after 5 years, with up to 10 extra days purchase option).
- Flexible Working Hours (up to 26 flexi days per year).
- Hybrid & Flexible Working.
- Learning & Development opportunities.
- Health & Wellbeing Support.
- Cycle to Work Scheme.
- Electric & Hybrid Car Scheme after 12 months service.
- Exclusive Discounts & Salary Sacrifice options (after 6 months service).
Our Commitment to You
We are an equal opportunities employer and aim to have a culture and a workplace where our people feel a sense of belonging, are respected and empowered to do their best work. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. Please note: As a Disability Confident employer, we guarantee an interview to all disabled applicants who meet the essential criteria for the role. However, in high‑volume recruitment situations it may not always be practicable to interview every eligible candidate; in such cases we may need to prioritise those who best meet the essential criteria, based on the information provided in the application. Additionally, the Council reserves the right to close this vacancy early or adjust the shortlisting criteria, including the pass mark for interview selection, to ensure a fair and manageable recruitment process.
Service Manager – Anti-Social Behaviour in Gateshead employer: Gateshead Council
As a Service Manager in Anti-Social Behaviour, you will join a forward-thinking organisation that prioritises community safety and resident engagement. With a strong commitment to employee development, flexible working arrangements, and a supportive work culture, we empower our staff to make a meaningful impact in the community. Our competitive benefits package, including generous annual leave and health support, ensures that you can thrive both personally and professionally in this rewarding role.
