At a Glance
- Tasks: Lead the management of housing allocations and improve services for residents.
- Company: Join a forward-thinking council dedicated to community welfare.
- Benefits: Competitive salary, generous leave, flexible working, and wellness support.
- Other info: Opportunities for professional growth and a supportive work environment.
- Why this job: Make a real difference in people's lives through fair housing practices.
- Qualifications: Experience in housing services and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
Responsibilities
- Lead the management and continuous improvement of the Council’s Housing Register, ensuring compliance with legislation and transparency in decision‑making.
- Oversee the allocation of Council homes, ensuring fair, consistent and policy‑compliant decisions.
- Lead the development and implementation of the Council’s Allocations Policy, ensuring alignment with legislation, best practice and partner organisations.
- Manage pre‑tenancy checks, ensuring robust verification, financial assessment and tenancy risk management.
- Lead the development of the nominations process, maximising access to affordable housing and strengthening partnership working with Registered Providers.
- Manage and develop the adapted property register, ensuring efficient use of adapted homes and reducing pressure on adaptation budgets.
- Oversee assessment and management of adaptation cases (either DFG or HRA funded), supporting independent living and achieving positive resident outcomes.
- Support end‑to‑end voids process by ensuring timely allocations, effective marketing of properties and minimising delays.
- Build and maintain effective housing provider networks locally and regionally to increase access to suitable housing.
- Manage budgets and support financial planning, ensuring cost control, value for money and maximising external funding opportunities.
- Ensure compliance with relevant regulatory and statutory requirements across all service areas.
- Lead data management, analysis and reporting to inform policy, performance and service improvement.
- Drive continuous service improvement through systems and process review, workforce development and data‑led decision‑making.
Qualifications & Experience
- Strong knowledge of housing allocations, housing register legislation and adapted housing services within a local authority context.
- Experience delivering housing access, lettings or related services within a regulated housing environment.
- Proven ability to lead teams, manage performance and drive service improvement across complex operational services.
- Strong experience of partnership working with Registered Providers, landlords and internal stakeholders.
- Excellent decision‑making and communication skills, particularly in high‑volume, customer‑facing environments.
- Strong financial awareness, including budget management, cost control and delivering value for money.
- An approved Level 4 housing management qualification (or willingness to achieve within an agreed timeframe) and a degree‑level qualification or equivalent experience demonstrating the ability to operate at this level.
Benefits
- Competitive salary reflecting skills and experience.
- Outstanding pension scheme.
- Generous annual leave – 28 days, rising to 32 after 5 years, with option to buy up to 10 extra days.
- Flexible working – up to 26 flexi days per year and hybrid options.
- Learning and development opportunities.
- Health and wellbeing support – discounted gym memberships and mental health resources.
- Cycle to work scheme.
- Electric & hybrid car scheme.
- Exclusive discounts and salary sacrifice options through the VIVUP employee benefits platform.
Service Manager - Allocations and Adaptions in Gateshead employer: Gateshead Council
As a Service Manager in Allocations and Adaptions, you will thrive in a supportive work culture that prioritises employee growth and development. With a competitive salary, generous leave policies, and flexible working options, our organisation is committed to fostering a healthy work-life balance while ensuring compliance and transparency in housing services. Join us in making a meaningful impact on the community by enhancing access to affordable housing and supporting independent living.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager - Allocations and Adaptions in Gateshead
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Gateshead Council, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Gateshead Council and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Service Manager - Allocations and Adaptions in Gateshead
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Gateshead Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Gateshead Council
✨Get to Know Public Sector Values
Before your interview with Gateshead Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Gateshead Council.
