At a Glance
- Tasks: Lead a dynamic team to deliver fast and friendly customer support in housing services.
- Company: Gateshead Council, committed to enhancing community living through excellent service.
- Benefits: Flexible working hours, competitive salary, and an outstanding pension scheme.
- Other info: Join a supportive team focused on innovation and customer satisfaction.
- Why this job: Make a real difference in people's lives by improving their housing experience.
- Qualifications: Strong knowledge of customer contact services and leadership experience in fast-paced environments.
The predicted salary is between 40000 - 50000 £ per year.
Gateshead Council is seeking a Service Manager for Housing Customer Contact to lead a customer contact service that delivers fast, friendly, and effective support. You will develop a modern, multi-channel service that resolves enquiries at the first point of contact, using feedback to enhance the customer experience.
This role requires strong knowledge of customer contact services and experience in leading teams in a fast-paced environment. The position includes several benefits like flexible working hours, competitive salary, and an outstanding pension scheme.
Head of Housing Customer Contact & Experience in Gateshead employer: Gateshead Council
Gateshead Council is an excellent employer, offering a supportive work culture that prioritises employee well-being and development. With flexible working hours, a competitive salary, and an outstanding pension scheme, this role as Head of Housing Customer Contact & Experience provides meaningful opportunities for growth in a dynamic environment dedicated to enhancing customer service.
