At a Glance
- Tasks: Coordinate work orders and customer appointments for the Gas Team in a dynamic environment.
- Company: Join a forward-thinking team dedicated to making Gateshead thrive.
- Benefits: Competitive salary, generous leave, flexible hours, and health support.
- Other info: Equal-opportunity employer committed to diversity and personal development.
- Why this job: Make a real impact while developing your skills in a supportive team.
- Qualifications: Experience in scheduling and strong organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
Who We Are & What We Stand For
Do you want to help make Gateshead a place where everyone thrives? If that sounds like you, keep reading – we might be the perfect match. We’re delighted that you’re interested in working with us; you’ll be joining us at an exciting time. We pride ourselves on our ambitious, forward‑thinking approach to taking care of Gateshead and its people, and we passionately believe that our employees reflect that spirit in truly enabling Gateshead to thrive.
What You Will Get To Do
- Work within a team of schedulers coordinating work orders and customer appointments across the Gas Team.
- Act as a key point of contact for operational staff, managing appointments and scheduling queries.
- Raise, appoint and manage work orders to ensure jobs are completed efficiently using scheduling systems.
- Monitor and maintain diaries for gas servicing, repairs and remedial works using dynamic resource scheduling tools.
- Optimise daily resources and reallocate work to maximise efficiency and meet performance targets.
- Liaise with site managers to support productivity and ensure effective service delivery.
- Monitor job completion times and resolve issues such as missed appointments or job‑related problems.
- Communicate regularly with customers, providing a high standard of customer service.
- Work collaboratively with managers and system administrators to maintain compliance and system effectiveness.
- Respond dynamically to changing priorities in a fast‑paced environment.
- Support continuous improvement and personal development activities.
- Ensure all duties are carried out safely and responsibly and in line with service requirements.
What You Will Bring
- Experience of scheduling appointments and working with office IT systems (e.g. MS Office, work order or scheduling systems such as DRS).
- Knowledge of gas compliance requirements and ability to apply this in scheduling environment.
- Strong organisational skills with the ability to manage workloads and meet deadlines.
- Proven experience of delivering excellent customer service and communicating effectively with a range of stakeholders.
- Ability to problem‑solve, make decisions quickly and respond to changing priorities.
- Experience of working collaboratively as part of a team while using initiative when required.
- Relevant qualifications (5 GCSEs including Maths and English or equivalent) or demonstrable experience, with a willingness to learn and develop.
What’s In It For You
- Competitive salary: fair and transparent pay that reflects your skills and experience.
- Outstanding pension scheme: invest in your future.
- Generous annual leave: 28 days, rising to 32 after 5 years, plus option to buy up to 10 extra days.
- Flexible working hours: up to 26 flexi days per year, subject to business needs.
- Hybrid and flexible working: support a healthy work‑life balance with flexible and hybrid time options.
- Learning and development: access a wide range of training, development and progression opportunities.
- Health and wellbeing support: discounted gym memberships and mental health resources.
- Cycle‑to‑work scheme: tax‑efficient programme to save money and stay active.
- Electric and hybrid car scheme: salary‑sacrifice scheme to get a brand‑new electric or hybrid vehicle after 12 months of service.
- Exclusive discounts and salary‑sacrifice options on essential purchases, available after 6 months of service.
Our Commitment to You
We are an equal‑opportunities employer and aim to create a workplace where our people feel a sense of belonging and are respected and empowered to do their best work. We deliver better services when our workforce reflects the full range of backgrounds and experiences in the society we serve. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We are a Disability‑Confident employer and guarantee an interview to all disabled applicants who meet the essential criteria for the role.
Compliance Scheduler (Gas Team) in Gateshead employer: Gateshead Council
Join a forward-thinking team dedicated to making Gateshead a thriving community. As a Compliance Scheduler in the Gas Team, you'll benefit from a competitive salary, generous annual leave, and flexible working options that promote a healthy work-life balance. With a strong commitment to employee development and wellbeing, we offer numerous training opportunities and health resources, ensuring you can grow both personally and professionally while contributing to the betterment of our community.
StudySmarter Expert Advice🤫
We think this is how you could land Compliance Scheduler (Gas Team) in Gateshead
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Gateshead Council looking for candidates who are engaged and informed.
We think you need these skills to ace Compliance Scheduler (Gas Team) in Gateshead
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Gateshead Council. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Gateshead Council
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Gateshead Council’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
