At a Glance
- Tasks: Provide essential admin support to Children's Social Care teams and manage sensitive enquiries.
- Company: Join a supportive local government team dedicated to making a difference.
- Benefits: Enjoy competitive pay, generous leave, flexible hours, and a great pension scheme.
- Other info: Access extensive training and well-being support, plus exclusive discounts.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: NVQ Level 3 in Business Administration or relevant experience; strong admin and IT skills.
The predicted salary is between 24000 - 27000 £ per year.
Responsibilities
- Provide comprehensive administrative support to Children's Social Care teams, ensuring smooth day-to-day operations.
- Act as a first point of contact, handling telephone calls, enquiries, and visitors, often dealing with complex or sensitive situations.
- Maintain accurate manual and electronic records, inputting and retrieving information from case management systems in line with service standards and timescales.
- Organise and support meetings, including preparing documentation and taking accurate minutes (virtual and face-to-face).
- Carry out administrative tasks such as typing, formatting documents, managing mail, photocopying, and scanning.
- Support operational delivery by assisting with duty/triage functions and coordinating rotas for front-line services where required.
- Manage financial processes, including petty cash, purchase orders, payments, and invoices using financial systems.
- Undertake audits, collate and analyse data, and produce reports to support performance management.
Qualifications
- An NVQ Level 3 in Business Administration, or willingness to work towards this, or equivalent relevant experience.
- Strong administrative knowledge and experience of clerical systems and processes, including maintaining accurate records.
- Proven ability to prioritise workload, work independently and as part of a team, and meet tight or competing deadlines.
- Experience using IT systems and databases, including Microsoft Office (Word, Excel, PowerPoint).
- Excellent communication, organisational, and customer service skills, with the ability to handle sensitive or complex enquiries.
- Experience of developing or maintaining manual and computerised systems, with strong attention to detail and confidentiality awareness.
- A flexible, proactive approach with a commitment to learning, adapting to change, and delivering high-quality support in a fast-paced environment.
Benefits
- Competitive Salary: We offer fair and transparent pay that reflects your skills and experience.
- Outstanding Pension Scheme: We don't just offer a great salary - we invest in your future too.
- Generous Annual Leave: 28 days of annual leave, rising to 32 days after 5 years (2 of which can be fixed by the Council), plus the option to buy up to 10 extra days.
- Flexible Working Hours: Up to 26 flexi days per year (subject to business needs).
- Hybrid & Flexible Working: Flexible and hybrid working options.
- Learning & Development: Access a wide range of training, development, and progression opportunities.
- Health & Wellbeing Support: From discounted gym memberships through our partner GLL to mental health resources.
- Cycle to Work Scheme.
- Electric & Hybrid Car Scheme.
- Exclusive Discounts & Salary Sacrifice: Through our VIVUP employee benefits platform, discounts on shopping, travel, and services, plus salary sacrifice options on certain items (availability may vary).
Business Support Assistant - CSC in Gateshead employer: Gateshead Council
As a Business Support Assistant within Children's Social Care, you will thrive in a supportive and dynamic work environment that prioritises employee well-being and professional growth. With competitive salaries, generous annual leave, and flexible working options, we foster a culture of collaboration and continuous learning, ensuring that you can make a meaningful impact while enjoying a healthy work-life balance. Join us in making a difference in the community while benefiting from our outstanding pension scheme and various employee perks.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Assistant - CSC in Gateshead
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Gateshead Council!
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If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
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Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Gateshead Council.
We think you need these skills to ace Business Support Assistant - CSC in Gateshead
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Gateshead Council. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Gateshead Council and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Gateshead Council. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Gateshead Council's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Gateshead Council
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Gateshead Council.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Gateshead Council will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Gateshead Council and how you would contribute to adapting HR strategies.
