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For Companies At a Glance
- Tasks: Assist customers with enquiries and provide top-notch service over the phone and in person.
- Company: Join Gateshead Council's friendly and motivated Customer Services team.
- Benefits: Competitive salary, generous annual leave, hybrid working, and great health support.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: 4 GCSEs at grade C or above, including Maths and English.
- Other info: Enjoy a positive work-life balance and opportunities for career progression.
The predicted salary is between 22800 - 25000 £ per year.
Overview
Do you want a role where you\’re recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? Interested in joining a great organisation with an employee offer and experience that rivals others? Are you looking for a new challenge? If so, please keep reading as you\’re just what we\’re looking for!
Team & Commitment
Customer Services is committed to providing Gateshead residents with the highest quality service. We believe that the key to achieving this is to recruit enthusiastic, hardworking individuals into our friendly and motivated team.
We are looking for a creative, dedicated and hard-working individual to join our team.
About the Role
As a part of the duties, you will be dealing with customers enquiries over the telephone, processing requests or directing them to the appropriate service. This will require making outbound calls and answering inbound calls whilst liaising with other departments within the Council to ensure that the customer\’s query is dealt with efficiently.
Customer Services manage the Corporate Post Room dealing with incoming and outgoing post which is time bound so good organisational skills are vital to the role.
You will also be the meet and greet representative for Gateshead Council when working on our reception areas face to face, dealing with a diverse community as well as our business customers.
This role will suit an outgoing individual with a positive attitude and who will be proactive and able to respond to different customer needs and expectations.
You will be able to demonstrate an understanding of ICT systems and will be comfortable and confident with digital services.
Qualifications
A minimum of 4 GCSEs at grade C or above including Maths and English is required. Equivalent qualifications or relevant experience will also be considered.
Benefits
- Competitive salary £26,824 to £28,142 pa
- Outstanding employer contribution to your pension
- Annual leave entitlement starting at 28 days per year (pro-rata for part time employees) rising to 32, 2 of which may be fixed by the council at any time. You also have the chance to buy up to 10 additional holidays per year.
- Flexi time scheme subject to management approval and business needs, up to 26 flexi days per year
- Hybrid working arrangements to ensure a positive work life balance
- Robust Workforce Development offer with opportunities for learning to progress your career and to enhance your knowledge in specific areas
- Great health and wellbeing support and the ability to use our cycle to work scheme
- Discounted leisure facilities Gym and Leisure Centre Memberships | Better
- Access to our new benefits platform VIVUP where you can get discounts and offers on online and high street shopping
How to Apply
It\’s time to apply! We\’re delighted that you want to come and work with us. Please take a look at the full job profile via this link. It\’s important that you read it in full and check that you meet the essential criteria, because when we start choosing people to come and meet us we\’ll be checking to ensure that they meet the essential criteria as set out in the job profile.
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Customer Services Adviser employer: Gateshead Council
Contact Detail:
Gateshead Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Adviser
✨Tip Number 1
Get to know the company! Research Gateshead Council and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Customer Services Adviser, you'll be dealing with various enquiries. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining our fantastic team at Gateshead Council.
We think you need these skills to ace Customer Services Adviser
Some tips for your application 🫡
Read the Job Profile Thoroughly: Before you start your application, make sure to read the full job profile. It’s crucial to understand what we’re looking for and ensure you meet the essential criteria. This will help you tailor your application effectively.
Show Off Your Customer Service Skills: In your written application, highlight any previous experience in customer service. We want to see how you’ve dealt with enquiries and resolved issues, so share specific examples that showcase your skills and positive attitude.
Be Organised and Clear: Since good organisational skills are vital for this role, make sure your application is well-structured and easy to read. Use clear headings and bullet points where necessary to make your key points stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the information you need right there!
How to prepare for a job interview at Gateshead Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Services Adviser role. Familiarise yourself with the key responsibilities, such as handling customer enquiries and processing requests. This will help you demonstrate your enthusiasm and suitability for the position.
✨Show Off Your Communication Skills
As a Customer Services Adviser, strong communication is crucial. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend to simulate the interview environment, focusing on how you would handle customer queries over the phone or face-to-face.
✨Highlight Your Organisational Skills
Given the time-bound nature of the role, it’s essential to showcase your organisational abilities. Prepare examples from your past experiences where you successfully managed multiple tasks or prioritised effectively. This will show that you can handle the demands of the job.
✨Demonstrate Your Digital Savvy
Since the role requires comfort with ICT systems and digital services, be ready to discuss your experience with technology. Mention any relevant software or tools you've used in previous roles, and express your willingness to learn new systems if needed.