At a Glance
- Tasks: Provide top-notch IT support to staff and students, solving tech issues daily.
- Company: Join a supportive IT Services team dedicated to excellent customer service.
- Benefits: Enjoy 33 days holiday, mental health support, and travel perks.
- Other info: Great opportunity for career growth in a dynamic environment.
- Why this job: Make a real difference by helping others with their tech challenges.
- Qualifications: Level 3 IT qualification or equivalent experience required.
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The job requirements are detailed below.
A new vacancy has arisen in IT Services to provide IT support to our staff and students. You will be working as part of the IT Services team and will report to the Service Desk Manager.
You willbe responsible forproviding outstanding customer service and technical support. The successful candidate must be capable of managing their own workload efficiently anddemonstrateexcellent communication and interpersonal skills.
You must be able todemonstratePC hardware and software fault-finding skills and have an ability to learn quickly and solve technical problems. A good working knowledge of Windows 11operating systems, Microsoft365and other common software packages is essential. Experience with Active Directoryand a basic understanding of networking is desirable.
It is essential that you have a relevant Level 3 qualification in an IT related subject or equivalent experience.
You must show a commitment to outstanding customer service.
Customer Support
- Provide first and second-line technical support to staff and students via walk-in, phone, email, and remote support tools
- Deliver a high level of customer service, ensuring timely resolution of incidents and service requests
- Log, track, and update support tickets using the IT Service Management system
- Communicate clearly with non-technical users, explaining solutions in plain language
Hardware & Software Support
- Install, configure, andmaintaindesktop PCs, laptops, printers, and mobile devices.
- Troubleshoot issues related to Windows 11 operating systems and standard college applications
- Support Microsoft Office 365 applications including Outlook, Teams, Word, Excel, and OneDrive
- Perform routine maintenance, updates, and system checks to ensureoptimalperformance
- Generous holiday allowance of 33 days plus bank holidays
- Mental health and wellbeing support, with 24/7 access to an employeeassistanceprogramme and counselling services.
- Career average pension with theLocal GovernmentPension Scheme.
- Travel support including subsidisedon siteparking, discounted public transport scheme and cycle to work scheme.
IT Technician in Gateshead employer: Gateshead College
Gateshead College is an excellent employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and professional development. As a Hairdressing Tutor, you will benefit from extensive training opportunities and the chance to inspire the next generation of hairdressers in a vibrant educational environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technician in Gateshead
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Gateshead College values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Gateshead College might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Gateshead College!
✨Direct Apply to Gateshead College
Let's not forget to apply directly through the Gateshead College website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Technician in Gateshead
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Gateshead College.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Gateshead College. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Gateshead College
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
